PCGS - BOI CONTACT CENTRE REPORT
Total Call Breakdown
Total Email Breakdown
Loan Call Log
Calls Per Day
Call Category Per Date (Grants)
Call Category Per Date (Loans)
Call Category Per State (Grants)
Call Category Per State (Loans)
Survey Report
Call Per State
Call Per Category
Daily Agent Call
Daily Payment Issue
Generate Report
Date Weekly Report (Grants)
Date Weekly Report (Loans)
State Weekly Report (Grants)
State Weekly Report (Loans)
NIN Issues Report
Information Mismatch Report
Payment Issues Report
Wrong Location Report
Payment Issues Per Date
Survey Weekly Report
CALL PER CATEGORY
Export
Category
Call Count
Access Cards/Door
2
Email/Communication
4
Hardware Technicals
4
Internet connectivity
8
Others
6
Server Room
1
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