| Date | Phone Number | Customer Name | Comments | Other Comments | Gender | State Name | Call Type | Ticket Status |
|---|---|---|---|---|---|---|---|---|
| 2026-01-08 | 08022222222 | Peace Oyewumi | Email Setup on Phone/Laptop | Following the HOA’s review and IT recommendation, Peace’s laptop is scheduled for an upgrade to improve performance, including RAM and storage enhancements. | Female | Abuja | resolved | |
| 2026-01-08 | 08022222222 | Jonathan Aderibigbe | Printer Setup | The CFO requested assistance with printing documents on the company’s letterhead. | Male | Abuja | resolved | |
| 2026-01-08 | 08022222222 | IT Support Desk - Aladegolu Solomon | AC Issue | It was observed that the AC in the server room was not cooling effectively, resulting in insufficient temperature control. | Male | Abuja | resolved | |
| 2026-01-08 | 08022222222 | Elizabeth Faboyo | Laptop troubleshoot | Madam Elizabeth reported noticing an unfamiliar display on her PC. | Female | Abuja | resolved | |
| 2026-01-07 | 08022222222 | Sussan Omiete | Laptop troubleshoot | Sussan reported that her laptop was displaying a BIOS notification. | Male | Abuja | resolved | |
| 2026-01-07 | 08022222222 | IT Support Desk - Aladegolu Solomon | Uncategorized | The technician for the internet set up inspected the new site to determine the locations and number of access points required for the new extension. | Male | Abuja | resolved | |
| 2026-01-07 | 08022222222 | Wuraola Odubiyi | Laptop troubleshoot | Madam Wura reported that her laptop audio was not responding and there was no sound output. | Female | Abuja | resolved | |
| 2026-01-07 | 08022222222 | Ladi Amusu | Uncategorized | Mr. Ladi reported that the Uhale screen display requires further adjustment to ensure the content is displayed in the correct sequence. | Male | Abuja | resolved | |
| 2026-01-06 | 08022222222 | IT Support Desk - Aladegolu Solomon | Email Setup on Phone/Laptop | A notification was received from the Admin team to set up a new laptop for George Tubolayefa | Male | Abuja | resolved | |
| 2026-01-06 | 08022222222 | Jawahir Babanmallam | No Internet Access | As part of the Wi-Fi password management policy, the network password was reset, and staff device was reconnected using the updated credentials. | Male | Abuja | resolved | |
| 2026-01-06 | 08022222222 | Uzoma Nwagba | Uncategorized | The MD reported that his reMarkable device was unable to connect to the internet. | Male | Abuja | resolved | |
| 2026-01-06 | 08022222222 | Sadiq Mohammed | Uncategorized | Mr. Sadiq was approached regarding the Boox backup and recovery process. | Male | Abuja | resolved | |
| 2026-01-06 | 08022222222 | Jonathan Aderibigbe | Uncategorized | The CFO was approached regarding the Boox backup and recovery process. | Male | Abuja | resolved | |
| 2026-01-05 | 08022222222 | Wuraola Odubiyi | No Internet Access | As part of the Wi-Fi password management policy, the network password was reset, and staff device was reconnected using the updated credentials. | Female | Abuja | resolved | |
| 2026-01-05 | 08022222222 | Adanu Ayegba | Unstable Internet Access | As part of the Wi-Fi password management policy, the network password was reset, and staff device was reconnected using the updated credentials. | Male | Abuja | resolved | |
| 2026-01-05 | 08022222222 | Alexander Ehanire | No Internet Access | As part of the Wi-Fi password management policy, the network password was reset, and staff device was reconnected using the updated credentials. | Male | Abuja | resolved | |
| 2026-01-05 | 08022222222 | Anthony Aneke | No Internet Access | As part of the Wi-Fi password management policy, the network password was reset, and staff device was reconnected using the updated credentials. | Male | Abuja | resolved | |
| 2026-01-05 | 08022222222 | Boluwatife Inaolaji | No Internet Access | As part of the Wi-Fi password management policy, the network password was reset, and staff device was reconnected using the updated credentials. | Female | Abuja | resolved | |
| 2026-01-05 | 08022222222 | Chiamaka Ogoh | No Internet Access | As part of the Wi-Fi password management policy, the network password was reset, and staff device was reconnected using the updated credentials. | Male | Abuja | resolved | |
| 2026-01-05 | 08022222222 | Emmanuel Nwaka | No Internet Access | As part of the Wi-Fi password management policy, the network password was reset, and staff device was reconnected using the updated credentials. | Male | Abuja | resolved | |
| 2026-01-05 | 08022222222 | Olanike Kolawole | Uncategorized | The ED, Madam Nike, reached out to request assistance with the setup of her digital screen. | Female | Abuja | resolved | |
| 2026-01-05 | 08022222222 | Uzoma Nwagba | Alexa Device Setup | The Alexa device was checked for latest firmware version. | Male | Abuja | resolved | |
| 2026-01-05 | 08022222222 | IT Support Desk - Aladegolu Solomon | Email Setup on Phone/Laptop | A notification was received from the Admin team to set up a new laptop for Emmanuel Okechukwu. | Male | Abuja | resolved | |
| 2026-01-05 | 08022222222 | IT Support Desk - Aladegolu Solomon | Biometric/Access Card Enrollment | Emmanuel Okechukwu was successfully onboarded onto the biometric system. | Male | Abuja | resolved | |
| 2026-01-05 | 08022222222 | IT Support Desk - Aladegolu Solomon | Biometric/Access Card Enrollment | George Tubolayefa was successfully onboarded onto the biometric system. | Male | Abuja | resolved | |
| 2025-12-16 | 08022222222 | Wuraola Odubiyi | No Internet Access | HOA reached out to report that the internet connection was unstable. | Female | Abuja | resolved | |
| 2025-12-16 | 08022222222 | Delight Nwafor | Laptop troubleshoot | The issue with the Delight laptop was escalated, and an engineer that was contacted confirmed that a screen replacement would resolve the problem. | Female | Abuja | resolved | |
| 2025-12-15 | 08022222222 | Non-Staff | Uncategorized | ETVAC reported that they were unable to submit their payment request after completing the Vendor Payment Form. | Male | Abuja | resolved | |
| 2025-12-15 | 08022222222 | Opeyemi Ayediran | Uncategorized | Mr Ope requested assistance with editing a document. | Male | Abuja | resolved | |
| 2025-12-12 | 08022222222 | Delight Nwafor | Laptop troubleshoot | A user, Delight, reported an issue with her laptop screen, specifically displaying graphical anomalies (lines), with onset occurring this afternoon. | Female | Abuja | resolved | |
| 2025-12-11 | 08022222222 | Asari Etuk | Printer Setup | Madam Asari requested that a PIN feature be enabled for all printing processes, ensuring that documents only print after the user enters the assigned PIN. | Female | Abuja | resolved | |
| 2025-12-11 | 08022222222 | Wuraola Odubiyi | Uncategorized | The pictures on the Uhale device were configured to display sequentially, as requested by the HOA. | Female | Abuja | resolved | |
| 2025-12-10 | 08022222222 | Wuraola Odubiyi | Uncategorized | HOA requested that the digital frames be configured. | Female | Abuja | resolved | |
| 2025-12-10 | 08022222222 | IT Support Desk - Aladegolu Solomon | AC Issue | The outstanding AC issue was resolved after the technician carried out the repairs. | Male | Abuja | resolved | |
| 2025-12-09 | 08022222222 | Olanike Kolawole | Laptop troubleshoot | ED NK requested assistance with checking her laptop, as the cursor was not responding. | Female | Abuja | resolved | |
| 2025-12-09 | 08022222222 | Emmanuel Nwaka | Printer Setup | Emmanuel requested assistance with printing some documents | Male | Abuja | resolved | |
| 2025-12-09 | 08022222222 | IT Support Desk - Aladegolu Solomon | AC Issue | The AC in the server room was found to be dripping water. The technician was contacted, and the facility officer was informed. | Male | Abuja | resolved | |
| 2025-12-08 | 08022222222 | Peter Esemuede | Uncategorized | Peter reported that for the second-level review, the dropdown does not display the required options; it only shows ED Aisha as the reviewer. | Male | Abuja | resolved | |
| 2025-12-08 | 08022222222 | Emmanuel Nwaka | Uncategorized | Emmanuel reported that for the second-level review, the dropdown does not display the required options; it only shows ED Aisha as the reviewer. | Male | Abuja | resolved | |
| 2025-12-08 | 08022222222 | Olanike Kolawole | Uncategorized | ED NK reported an issue with her phone, noting that the keys was unresponsive. | Female | Abuja | resolved | |
| 2025-12-05 | 08022222222 | Peter Esemuede | IdeaHub Setup | Peter requested that the IdeaHub be set up for a SERVICOM Inauguration | Male | Abuja | resolved | |
| 2025-12-05 | 08022222222 | Wuraola Odubiyi | Uncategorized | HOA requested that three digital screens be prepared and made ready for installation at the designated point. | Female | Abuja | resolved | |
| 2025-12-04 | 08022222222 | Asari Etuk | Uncategorized | Madam Asari submitted a memo but omitted some required information. She requested to edit the form; however, she was unable to locate an option to do so. | Female | Abuja | resolved | |
| 2025-12-04 | 08022222222 | Wuraola Odubiyi | Uncategorized | HOA requested the setup of two loaner laptops for two support personnel who will be assisting the CFO. | Female | Abuja | resolved | |
| 2025-12-04 | 08022222222 | Jonathan Aderibigbe | Printer Setup | CFO requested assistance with printing a document. | Male | Abuja | resolved | |
| 2025-12-04 | 08022222222 | Beulah Lekwauwa | IdeaHub Setup | Beulah requested that the IdeaHub be set up for an executive meeting | Female | Abuja | resolved | |
| 2025-12-04 | 08022222222 | Non-Staff | Uncategorized | A laptop was configured for Isaac Ayuba to enable him function as support personnel to the CFO. | Male | Abuja | resolved | |
| 2025-12-04 | 08022222222 | Non-Staff | Uncategorized | A laptop was configured for Agnes Augustine to enable her function as support personnel to the CFO. | Female | Abuja | resolved | |
| 2025-12-04 | 08022222222 | Asari Etuk | Uncategorized | Madam Asari raised a query regarding why ED Nike is required to sign twice, as she is the level reviewer for both levels 1 and 2. She expects that, being the sole reviewer before the MD, she should not be required to sign twice. | Female | Abuja | resolved | |
| 2025-12-03 | 08022222222 | Chiamaka Ogoh | Uncategorized | Chiamaka requested assistance with editing a document | Male | Abuja | resolved | |
| 2025-12-03 | 08022222222 | IT Support Desk - Aladegolu Solomon | AC Issue | During the morning routine check, it was observed that the AC was dripping water. | Male | Abuja | resolved | |
| 2025-12-03 | 08022222222 | Aisha Abdullahi | Uncategorized | ED Aisha reported that her Word document was not opening directly from Word. | Male | Abuja | resolved | |
| 2025-12-03 | 08022222222 | Ladi Amusu | IdeaHub Setup | Mr. Ladi requested that the Idea Hub be set up. | Male | Abuja | resolved | |
| 2025-12-03 | 08022222222 | Jonathan Aderibigbe | Printer Setup | CFO requested assistance with printing some documents | Male | Abuja | resolved | |
| 2025-12-02 | 08022222222 | Opeyemi Ayediran | Uncategorized | Mr Opeyemi requested assistance with editing an excel document. | Male | Abuja | resolved | |
| 2025-12-02 | 08022222222 | Toyin Olaiya | Uncategorized | Toyin reported an issue where her memo appeared as “successful,” but still displayed an error indicating a referencing problem. | Female | Abuja | resolved | |
| 2025-12-02 | 08022222222 | Peace Oyewumi | Uncategorized | Toyin reported an issue where her memo appeared as “successful,” but still displayed an error indicating a referencing problem. | Female | Abuja | resolved | |
| 2025-12-02 | 08022222222 | Anthony Aneke | Uncategorized | Anthony reported that, although he completed the travel request form, he did not receive the usual notification email and the request did not appear on the tracker. | Male | Abuja | resolved | |
| 2025-12-02 | 08022222222 | IT Support Desk - Aladegolu Solomon | Email Issue | Awa reached out regarding a link she was trying to attach to an email, as it wasn’t going through. | Male | Abuja | resolved | |
| 2025-12-02 | 08022222222 | Boluwatife Inaolaji | Softphone Installation | Following the soft phone installation, a test call was carried out. It was observed that the support number was not reachable, it states “number disabled” . | Female | Abuja | resolved | |
| 2025-12-02 | 08022222222 | Wuraola Odubiyi | Printer Setup | Madam Wura requested assistance with printing some documents. | Female | Abuja | resolved | |
| 2025-12-01 | 08022222222 | Beulah Lekwauwa | IdeaHub Setup | Beulah requested that the IdeaHub be set up for MANCO session | Female | Abuja | resolved | |
| 2025-12-01 | 08022222222 | Opeyemi Ayediran | Uncategorized | Mr Ope requested assistance with editing a document. | Male | Abuja | resolved | |
| 2025-12-01 | 08022222222 | Yachat Kanwai | Alexa Interface Navigation & Configuration | ED Aisha’s Alexa device was used to test the calendar-to-Alexa integration. | Female | Abuja | resolved | |
| 2025-12-01 | 08022222222 | Ziga Paago | Attendance Record Retrieval Request | Ziga, following Mr. Ladi’s instructions, requested that the attendance report for the entire month of November be generated. | Female | Abuja | resolved | |
| 2025-12-01 | 08022222222 | Opeyemi Ayediran | Uncategorized | Mr Ope requested assistance with editing a document. | Male | Abuja | resolved | |
| 2025-11-28 | 08022222222 | Sussan Omiete | Uncategorized | Susan requested assistance with SharePoint as she was unable to add the names of the colleagues who travelled with her. | Female | Abuja | resolved | |
| 2025-11-28 | 08022222222 | Peter Esemuede | Printer Setup | Mr. Peter requested assistance with printing a document. | Male | Abuja | resolved | |
| 2025-11-28 | 08022222222 | Olusola Adetiba | IdeaHub Setup | Mr Sola that the IdeaHub be set up for a training session | Male | Abuja | resolved | |
| 2025-11-28 | 08022222222 | Fatima Mustafa | Uncategorized | Toyin requested assistance with the some formulas on an excel document. | Female | Abuja | resolved | |
| 2025-11-28 | 08022222222 | Yachat Kanwai | Printer Setup | Yachat requested assistance with printing some documents | Male | Abuja | resolved | |
| 2025-11-27 | 08022222222 | Opeyemi Ayediran | Uncategorized | Mr. Ope requested assistance with converting a non-responsive Word format to PDF. | Male | Abuja | resolved | |
| 2025-11-27 | 08022222222 | Aisha Abdullahi | Email Setup on Phone/Laptop | ED Aisha was engaged regarding her file syncing and backup configuration on OneDrive. | Female | Abuja | resolved | |
| 2025-11-27 | 08022222222 | Olanike Kolawole | Email Setup on Phone/Laptop | ED Aisha was engaged regarding her file syncing and backup configuration on OneDrive. | Female | Abuja | resolved | |
| 2025-11-27 | 08022222222 | Dorcas Okolo | Printer Setup | Dorcas requested assistance with configuring her laptop for automatic printing. | Abuja | resolved | ||
| 2025-11-27 | 08022222222 | Toyin Olaiya | Uncategorized | Toyin requested assistance with editing a document. | Female | Abuja | resolved | |
| 2025-11-27 | 08022222222 | Ladi Amusu | Printer Setup | Mr. Ladi requested assistance with enhancing a document’s visual quality and printing it out. | Male | Abuja | resolved | |
| 2025-11-26 | 08022222222 | Terry Akpata | Uncategorized | Terry requested assistance with sharing his screen via the Meet website. | Male | Abuja | resolved | |
| 2025-11-26 | 08022222222 | Beulah Lekwauwa | Printer Setup | Beulah requested assistance with printing from her laptop. | Female | Abuja | resolved | |
| 2025-11-26 | 08022222222 | Wuraola Odubiyi | Uncategorized | Madam Wura’s mobile device was successfully configured for remote CCTV access, enabling her to view the camera feed from her phone. | Female | Abuja | resolved | |
| 2025-11-26 | 08022222222 | Anthony Aneke | IdeaHub Setup | Anthony requested that the IdeaHub be set up for the IT handover meeting. | Abuja | resolved | ||
| 2025-11-26 | 08022222222 | IT Support Desk - Aladegolu Solomon | Uncategorized | The technician responsible for fixing the LAN connection to the printer arrived and carried out an inspection. | Male | Abuja | resolved | |
| 2025-11-26 | 08022222222 | Dorcas Okolo | Printer Setup | Dorcas requested guidance on connecting her laptop to the printer. | Female | Abuja | resolved | |
| 2025-11-26 | 08022222222 | Jawahir Babanmallam | Email Issue | She requested assistance in confirming that her Outlook email and files were properly backed up, and in ensuring that her downloads were visible and accessible. | Female | Abuja | resolved | |
| 2025-11-25 | 08022222222 | Opeyemi Ayediran | Uncategorized | Mr Ope requested clarifications regarding the sharepoint environment. | Male | Abuja | resolved | |
| 2025-11-25 | 08022222222 | Opeyemi Ayediran | Uncategorized | He requested assistance with using the formula feature on excel | Male | Abuja | resolved | |
| 2025-11-25 | 08022222222 | Sussan Omiete | IdeaHub Setup | Sussan requested that the Ideahub be set up in the boardroom | Female | Abuja | resolved | |
| 2025-11-24 | 08022222222 | Beulah Lekwauwa | IdeaHub Setup | Beulah requested that the Ideahub be set up in the board room for MANCO meeting | Female | Abuja | resolved | |
| 2025-11-24 | 08022222222 | Beulah Lekwauwa | Printer Setup | Beulah requested assistance with printing some documents | Female | Abuja | resolved | |
| 2025-11-24 | 08022222222 | Emmanuel Nwaka | Softphone Installation | The Zoiper softphone application was downloaded, configured, and deployed for Emmanuel. | Male | Abuja | resolved | |
| 2025-11-24 | 08022222222 | Uzoma Nwagba | Softphone Installation | The Zoiper softphone application was downloaded, configured, and deployed for MD | Male | Abuja | resolved | |
| 2025-11-24 | 08022222222 | Peter Esemuede | Laptop troubleshoot | Peter’s laptop has been returned from Lagos and has been tested. Device functioning normally and the device is fully operational. | Male | Abuja | resolved | |
| 2025-11-24 | 08022222222 | Sussan Omiete | IdeaHub Setup | Sussan requested that the Ideahub be set up in the board room for a meeting | Female | Abuja | resolved | |
| 2025-11-21 | 08022222222 | Terry Akpata | Email Setup on Phone/Laptop | The backup process for Mr. Terry files was successfully carried out | Male | Abuja | resolved | |
| 2025-11-21 | 08022222222 | Sussan Omiete | Email Setup on Phone/Laptop | The backup process for Sussan files was successfully carried out. | Female | Abuja | resolved | |
| 2025-11-21 | 08022222222 | Peter Esemuede | Laptop troubleshoot | Peter’s laptop was brought to the support desk after previously being reported as not powering on. Diagnostic checks and several soft reboot procedures were performed, but the device still did not respond. | Female | Abuja | resolved | |
| 2025-11-21 | 08022222222 | Wuraola Odubiyi | Printer Setup | Madam Wura informed IT suppoort that she would be printing in the print room. Some documents were successfully printed before the printer’s Wi-Fi connection dropped, resulting in incomplete printing. | Female | Abuja | resolved | |
| 2025-11-21 | 08022222222 | Toyin Olaiya | No Internet Access | Toyin reported that the internet connection was unstable. | Female | Abuja | resolved | |
| 2025-11-19 | 08022222222 | Olanike Kolawole | Uncategorized | ED Nike requested assistance joining a meeting from her device, as the speaker output was not responding. | Female | Abuja | resolved | |
| 2025-11-19 | 08022222222 | Olusola Adetiba | Softphone Installation | Mr Sola was tested with an external call transfer feature | Male | Abuja | resolved |
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