| Date | Phone Number | Customer Name | Comments | Other Comments | Gender | State Name | Call Type | Ticket Status |
|---|---|---|---|---|---|---|---|---|
| 2026-03-04 | 08022222222 | IT Support Desk - Aladegolu Solomon | No Internet Access | The internet setup continued with the newly procured access points. Technicians were invited, and Fortinet access was granted to the corresponding IP. | Male | Abuja | resolved | |
| 2026-03-04 | 08022222222 | IT Support Desk - Aladegolu Solomon | No Internet Access | The internet setup continued with the newly procured access points. Technicians were invited, and Fortinet access was granted to the corresponding IP. The 5th AP was eventually granted acess | Male | Abuja | resolved | |
| 2026-03-03 | 08022222222 | Ziga Paago | Email Setup on Phone/Laptop | Ziga notified the IT team that an Office 365 account should be created for Toyosi, the new Front Desk Officer | Female | Abuja | resolved | |
| 2026-03-03 | 08022222222 | IT Support Desk - Aladegolu Solomon | Uncategorized | Continuing the offboarding process of Mr. Hossana from the system, Mr. Niyi was notified to remove his name from the corporate organogram. | Male | Abuja | resolved | |
| 2026-03-03 | 08022222222 | IT Support Desk - Aladegolu Solomon | Uncategorized | The Access Point technician was invited and arrived on site to commence the access point setup. | Male | Abuja | resolved | |
| 2026-03-02 | 08022222222 | Elizabeth Faboyo | Unstable Internet Access | Madam Elizabeth reported that the internet connection was unstable. | Female | Abuja | resolved | |
| 2026-03-02 | 08022222222 | Toyin Olaiya | CCTV Footage Retrieval Request | Following the request from Admin for the CCTV footage, the extraction process was initiated. However, it has been observed that there are storage capacity and upload limitations affecting the completion of the process. | Male | Abuja | resolved | |
| 2026-03-02 | 08022222222 | IT Support Desk - Aladegolu Solomon | CCTV Connection Issue | A follow-up call was placed to the CCTV technician regarding the camera that appears to be hanging loosely from its mounted position. | Male | Abuja | resolved | |
| 2026-02-27 | 08022222222 | IT Support Desk - Aladegolu Solomon | Unstable Internet Access | Following the earlier internet setup by Dotmac, which commenced on 26th February, the installation has now been successfully completed and the link fully configured. | Male | Abuja | resolved | |
| 2026-02-27 | 08022222222 | Ladi Amusu | IdeaHub Setup | Mr. Ladi requested that the Idea Hub screens be set up and prepared for the Board Inauguration, with all presentation materials preloaded in advance. | Male | Abuja | resolved | |
| 2026-02-27 | 08022222222 | Toyin Olaiya | CCTV Connection Issue | Toyin requested via email that the daily CCTV footage be extracted and forwarded to Toyosi, the Front Desk Officer, for review. | Female | Abuja | resolved | |
| 2026-02-27 | 08022222222 | Aisha Abdullahi | Email Issue | ED Aisha called to report that she was unable to sign in to her DiliTrust account using her email credentials. | Female | Abuja | resolved | |
| 2026-02-27 | 08022222222 | Sadiq Mohammed | Uncategorized | Mr. Sadiq requested that a document be appended to the initial memo raised by Verse IT, and asked if the document could be uploaded on their behalf. | Male | Abuja | resolved | |
| 2026-02-26 | 08022222222 | Tubolayefa George | Uncategorized | Mr. Turbo reached out to make enquiries regarding the Easy Bank posting. | Male | Abuja | resolved | |
| 2026-02-23 | 08022222222 | Beulah Lekwauwa | Printer Setup | Beulah requested assistance with printing some document as the printer experienced paper jam | Female | Abuja | resolved | |
| 2026-02-23 | 08022222222 | IT Support Desk - Aladegolu Solomon | Biometric/Access Card Enrollment | Anishe Eniola was successfully onboarded onto the biometric system. | Male | Abuja | resolved | |
| 2026-02-23 | 08022222222 | IT Support Desk - Aladegolu Solomon | Faulty Door | Upon inspection, the exit biometric device was found to be offline, although there was no disruption to biometric access. | Male | Abuja | resolved | |
| 2026-02-23 | 08022222222 | IT Support Desk - Aladegolu Solomon | Biometric/Access Card Enrollment | Toyosi was successfully onboarded onto the biometric system. | Male | Abuja | resolved | |
| 2026-02-19 | 08022222222 | Chukwuani Joy | Uncategorized | Joy reached out requesting the installation of the Live Easy Bank application on her assigned laptop. | Male | Abuja | resolved | |
| 2026-02-19 | 08022222222 | Asari Etuk | Printer Setup | Madam Asari requested assistance with the printing of some documents. | Female | Abuja | resolved | |
| 2026-02-19 | 08022222222 | Uzoma Nwagba | Uncategorized | The MD has been notified that the filter feature on SharePoint is now live and fully operational. | Male | Abuja | resolved | |
| 2026-02-19 | 08022222222 | Olanike Kolawole | No Internet Access | Ed Nike reported that the network was experiencing fluctuations. | Female | Abuja | resolved | |
| 2026-02-17 | 08022222222 | Tubolayefa George | Laptop troubleshoot | The user reported that the laptop experiences performance lag when accessing the Eazy Bank application. | Male | Abuja | resolved | |
| 2026-02-17 | 08022222222 | Sussan Omiete | Laptop troubleshoot | The user reported that the laptop experiences performance lag when accessing the multiple word document apps freezes per time | Female | Abuja | resolved | |
| 2026-02-12 | 08022222222 | Tubolayefa George | Laptop troubleshoot | He reported system performance lag when opening live Excel documents. | Male | Abuja | resolved | |
| 2026-02-12 | 08022222222 | Emmanuel Okechukwu | Laptop troubleshoot | Emmanuel reported system performance lag when working on mutiple windows/ tabs | Male | Abuja | resolved | |
| 2026-02-11 | 08022222222 | Ladi Amusu | Uncategorized | Following a directive from Mr. Ladi, the remaining iPads were prepared, configured, and scheduled for deployment to Board Members. | Male | Abuja | resolved | |
| 2026-02-11 | 08022222222 | Olanike Kolawole | Uncategorized | ED Nike reported a glitch while using the DiliTrust interface, with an “Application Not Responding” error message appearing. | Female | Abuja | resolved | |
| 2026-02-11 | 08022222222 | Aisha Abdullahi | Uncategorized | ED Aisha was provided with a walkthrough of the DiliTrust interface, including guidance on how to locate documents, sign, and append her signature. | Female | Abuja | resolved | |
| 2026-02-09 | 08022222222 | IT Support Desk - Aladegolu Solomon | Uncategorized | Following a routine printer check, yellow toner for LaserJet MFP M776 was found to be low; printer will continue printing normally for 2–4 weeks depending on usage. | Male | Abuja | resolved | |
| 2026-02-06 | 08022222222 | Tubolayefa George | Laptop troubleshoot | Laptop performance issue (lagging). | Male | Abuja | resolved | |
| 2026-02-06 | 08022222222 | IT Support Desk - Aladegolu Solomon | IdeaHub Setup | Technical coordination and material preparation for incoming First Aid trainers. | Female | Abuja | resolved | |
| 2026-02-05 | 08022222222 | Aisha Abdullahi | Uncategorized | iPad setup for Dilli Trust Board Management Software. | Female | Abuja | resolved | |
| 2026-02-04 | 08022222222 | Obiageli Ohakim | Uncategorized | The Head of Legal’s Dilli Trust account has been successfully set up as part of the Board Management Account deployment." | Male | Abuja | resolved | |
| 2026-02-04 | 08022222222 | Olanike Kolawole | Uncategorized | ED Nike Kolawole's Dilli Trust account has been successfully set up as part of the Board Management Account deployment." | Female | Abuja | resolved | |
| 2026-02-04 | 08022222222 | Asari Etuk | Uncategorized | Enquiry regarding “Save” and “Save As” functionality in Microsoft Word. | Female | Abuja | resolved | |
| 2026-02-03 | 08022222222 | Terry Akpata | Uncategorized | Mr. Terry reached out to report that his Wi-Fi kept disconnecting. | Male | Abuja | resolved | |
| 2026-02-03 | 08022222222 | Hossana Gani | Uncategorized | Madam Asari’s boox device was set up and the firmware was updated successfully. | Male | Abuja | resolved | |
| 2026-02-03 | 08022222222 | Alexander Ehanire | Laptop troubleshoot | An Omni laptop was set up for Mr. Alex as his official device. Initial setup has been completed, and MFA configuration is in progress. | Male | Abuja | resolved | |
| 2026-02-03 | 08022222222 | Elizabeth Faboyo | Uncategorized | Mrs Elizabeth boox device was set up and the firmware was updated successfully. | Female | Abuja | resolved | |
| 2026-02-03 | 08022222222 | Aisha Abdullahi | Uncategorized | ED Aisha's Dilli Trust account has been successfully set up as part of the Board Management Account deployment." | Female | Abuja | resolved | |
| 2026-02-03 | 08022222222 | Hossana Gani | Uncategorized | Device setup and reassignment. | Male | Abuja | resolved | |
| 2026-02-03 | 08022222222 | IT Support Desk - Aladegolu Solomon | Access Card Activation/Deactivation | Abubaker Mohammed (Driver – Office of ED Aisha), Offboarding access removal. | Male | Abuja | resolved | |
| 2026-02-03 | 08022222222 | Asari Etuk | Email Issue | Password reset for Email / Office 365 account due to forgotten password. | Abuja | resolved | ||
| 2026-02-03 | 08022222222 | Terry Akpata | Printer Setup | Assistance with printer setup and document printing. | Male | Abuja | resolved | |
| 2026-02-03 | 08022222222 | Aisha Abdullahi | Uncategorized | Assistance with tracking memo status | Male | Abuja | resolved | |
| 2026-01-26 | 08022222222 | IT Support Desk - Aladegolu Solomon | Faulty Door | The MD door was fixed on Friday and reconfirmed this morning. | Male | Abuja | resolved | |
| 2026-01-26 | 08022222222 | Sussan Omiete | Unstable Internet Access | Sussan reported that the internet connection was unstable. | Female | Abuja | resolved | |
| 2026-01-21 | 08022222222 | Anthony Aneke | Unstable Internet Access | Anthony reported that the internet connection was unstable. | Male | Abuja | resolved | |
| 2026-01-21 | 08022222222 | Tubolayefa George | No Internet Access | He reported that the internet connection was unstable. Response | Male | Abuja | resolved | |
| 2026-01-21 | 08022222222 | Najma Goni | Uncategorized | Najma reported that the CFO cant approve or reject items directly on the payment memo dashboard, as delays are impacting other processes. | Female | Abuja | resolved | |
| 2026-01-21 | 08022222222 | Najma Goni | Uncategorized | Najma reported that she is unable to access the Cred Insider portal, as it is currently down, and requires access to SharePoint for the memo. | Female | Abuja | resolved | |
| 2026-01-21 | 08022222222 | Adanu Ayegba | Faulty Door | It was reported that the MD door is locked and not responding to the sensor. | Male | Abuja | resolved | |
| 2026-01-19 | 08022222222 | Olusola Adetiba | No Internet Access | Mr Sola reported that the internet connection was unstable. | Male | Abuja | resolved | |
| 2026-01-19 | 08022222222 | Chiamaka Ogoh | Unstable Internet Access | Chiamaka reported that the internet connection was unstable. | Male | Abuja | resolved | |
| 2026-01-19 | 08022222222 | Asari Etuk | Unstable Internet Access | Madam Asari reported that the internet connection was unstable. | Female | Abuja | resolved | |
| 2026-01-19 | 08022222222 | Wuraola Odubiyi | Unstable Internet Access | The HOA reported that the internet connection was unstable. | Female | Abuja | resolved | |
| 2026-01-15 | 08022222222 | Elizabeth Faboyo | Uncategorized | she had a payment Memo problem | Female | Abuja | open | |
| 2026-01-14 | 08022222222 | Elizabeth Faboyo | Email Issue | Mrs. Elizabeth reached out via email indicating that she received a notification stating that one of her workflows has been disabled. | Female | Abuja | resolved | |
| 2026-01-13 | 08022222222 | Awa Micheal | Uncategorized | Awa reported an issue with logging into her EazyBank account. | Female | Abuja | resolved | |
| 2026-01-13 | 08022222222 | Tubolayefa George | Laptop troubleshoot | A McAfee antivirus notification appeared on his screen, and he was unsure of the appropriate steps to take to remove it. | Male | Abuja | resolved | |
| 2026-01-12 | 08022222222 | Uzoma Nwagba | Uncategorized | Madam Elizabeth reached out to inform us that the MD wants to know where memos can be tracked. | Male | Abuja | resolved | |
| 2026-01-12 | 08022222222 | Olanike Kolawole | Uncategorized | ED Nike reached out after receiving a suspicious email impersonating the MD, requesting a sum of ₦2 million. | Female | Abuja | resolved | |
| 2026-01-12 | 08022222222 | Jonathan Aderibigbe | Uncategorized | The CFO requested that Mr. Tubolayefa be added to the EazyBank system. | Male | Abuja | resolved | |
| 2026-01-09 | 08022222222 | Chiamaka Ogoh | Email Setup on Phone/Laptop | Chiamaka assisted the corper (Diekololaoluwa) in logging into her account and subsequently provided her with her Office 365 credentials. | Male | Abuja | resolved | |
| 2026-01-09 | 08022222222 | Chiamaka Ogoh | No Internet Access | Chiamaka noticed that the internet connection was unstable. | Male | Abuja | resolved | |
| 2026-01-08 | 08022222222 | Peace Oyewumi | Email Setup on Phone/Laptop | Following the HOA’s review and IT recommendation, Peace’s laptop is scheduled for an upgrade to improve performance, including RAM and storage enhancements. | Female | Abuja | resolved | |
| 2026-01-08 | 08022222222 | Jonathan Aderibigbe | Printer Setup | The CFO requested assistance with printing documents on the company’s letterhead. | Male | Abuja | resolved | |
| 2026-01-08 | 08022222222 | IT Support Desk - Aladegolu Solomon | AC Issue | It was observed that the AC in the server room was not cooling effectively, resulting in insufficient temperature control. | Male | Abuja | resolved | |
| 2026-01-08 | 08022222222 | Elizabeth Faboyo | Laptop troubleshoot | Madam Elizabeth reported noticing an unfamiliar display on her PC. | Female | Abuja | resolved | |
| 2026-01-07 | 08022222222 | Sussan Omiete | Laptop troubleshoot | Sussan reported that her laptop was displaying a BIOS notification. | Male | Abuja | resolved | |
| 2026-01-07 | 08022222222 | IT Support Desk - Aladegolu Solomon | Uncategorized | The technician for the internet set up inspected the new site to determine the locations and number of access points required for the new extension. | Male | Abuja | resolved | |
| 2026-01-07 | 08022222222 | Wuraola Odubiyi | Laptop troubleshoot | Madam Wura reported that her laptop audio was not responding and there was no sound output. | Female | Abuja | resolved | |
| 2026-01-07 | 08022222222 | Ladi Amusu | Uncategorized | Mr. Ladi reported that the Uhale screen display requires further adjustment to ensure the content is displayed in the correct sequence. | Male | Abuja | resolved | |
| 2026-01-06 | 08022222222 | IT Support Desk - Aladegolu Solomon | Email Setup on Phone/Laptop | A notification was received from the Admin team to set up a new laptop for George Tubolayefa | Male | Abuja | resolved | |
| 2026-01-06 | 08022222222 | Jawahir Babanmallam | No Internet Access | As part of the Wi-Fi password management policy, the network password was reset, and staff device was reconnected using the updated credentials. | Male | Abuja | resolved | |
| 2026-01-06 | 08022222222 | Uzoma Nwagba | Uncategorized | The MD reported that his reMarkable device was unable to connect to the internet. | Male | Abuja | resolved | |
| 2026-01-06 | 08022222222 | Sadiq Mohammed | Uncategorized | Mr. Sadiq was approached regarding the Boox backup and recovery process. | Male | Abuja | resolved | |
| 2026-01-06 | 08022222222 | Jonathan Aderibigbe | Uncategorized | The CFO was approached regarding the Boox backup and recovery process. | Male | Abuja | resolved | |
| 2026-01-05 | 08022222222 | Wuraola Odubiyi | No Internet Access | As part of the Wi-Fi password management policy, the network password was reset, and staff device was reconnected using the updated credentials. | Female | Abuja | resolved | |
| 2026-01-05 | 08022222222 | Adanu Ayegba | Unstable Internet Access | As part of the Wi-Fi password management policy, the network password was reset, and staff device was reconnected using the updated credentials. | Male | Abuja | resolved | |
| 2026-01-05 | 08022222222 | Alexander Ehanire | No Internet Access | As part of the Wi-Fi password management policy, the network password was reset, and staff device was reconnected using the updated credentials. | Male | Abuja | resolved | |
| 2026-01-05 | 08022222222 | Anthony Aneke | No Internet Access | As part of the Wi-Fi password management policy, the network password was reset, and staff device was reconnected using the updated credentials. | Male | Abuja | resolved | |
| 2026-01-05 | 08022222222 | Boluwatife Inaolaji | No Internet Access | As part of the Wi-Fi password management policy, the network password was reset, and staff device was reconnected using the updated credentials. | Female | Abuja | resolved | |
| 2026-01-05 | 08022222222 | Chiamaka Ogoh | No Internet Access | As part of the Wi-Fi password management policy, the network password was reset, and staff device was reconnected using the updated credentials. | Male | Abuja | resolved | |
| 2026-01-05 | 08022222222 | Emmanuel Nwaka | No Internet Access | As part of the Wi-Fi password management policy, the network password was reset, and staff device was reconnected using the updated credentials. | Male | Abuja | resolved | |
| 2026-01-05 | 08022222222 | Olanike Kolawole | Uncategorized | The ED, Madam Nike, reached out to request assistance with the setup of her digital screen. | Female | Abuja | resolved | |
| 2026-01-05 | 08022222222 | Uzoma Nwagba | Alexa Device Setup | The Alexa device was checked for latest firmware version. | Male | Abuja | resolved | |
| 2026-01-05 | 08022222222 | IT Support Desk - Aladegolu Solomon | Email Setup on Phone/Laptop | A notification was received from the Admin team to set up a new laptop for Emmanuel Okechukwu. | Male | Abuja | resolved | |
| 2026-01-05 | 08022222222 | IT Support Desk - Aladegolu Solomon | Biometric/Access Card Enrollment | Emmanuel Okechukwu was successfully onboarded onto the biometric system. | Male | Abuja | resolved | |
| 2026-01-05 | 08022222222 | IT Support Desk - Aladegolu Solomon | Biometric/Access Card Enrollment | George Tubolayefa was successfully onboarded onto the biometric system. | Male | Abuja | resolved | |
| 2025-12-16 | 08022222222 | Wuraola Odubiyi | No Internet Access | HOA reached out to report that the internet connection was unstable. | Female | Abuja | resolved | |
| 2025-12-16 | 08022222222 | Delight Nwafor | Laptop troubleshoot | The issue with the Delight laptop was escalated, and an engineer that was contacted confirmed that a screen replacement would resolve the problem. | Female | Abuja | resolved | |
| 2025-12-15 | 08022222222 | Non-Staff | Uncategorized | ETVAC reported that they were unable to submit their payment request after completing the Vendor Payment Form. | Male | Abuja | resolved | |
| 2025-12-15 | 08022222222 | Opeyemi Ayediran | Uncategorized | Mr Ope requested assistance with editing a document. | Male | Abuja | resolved | |
| 2025-12-12 | 08022222222 | Delight Nwafor | Laptop troubleshoot | A user, Delight, reported an issue with her laptop screen, specifically displaying graphical anomalies (lines), with onset occurring this afternoon. | Female | Abuja | resolved | |
| 2025-12-11 | 08022222222 | Asari Etuk | Printer Setup | Madam Asari requested that a PIN feature be enabled for all printing processes, ensuring that documents only print after the user enters the assigned PIN. | Female | Abuja | resolved | |
| 2025-12-11 | 08022222222 | Wuraola Odubiyi | Uncategorized | The pictures on the Uhale device were configured to display sequentially, as requested by the HOA. | Female | Abuja | resolved | |
| 2025-12-10 | 08022222222 | Wuraola Odubiyi | Uncategorized | HOA requested that the digital frames be configured. | Female | Abuja | resolved | |
| 2025-12-10 | 08022222222 | IT Support Desk - Aladegolu Solomon | AC Issue | The outstanding AC issue was resolved after the technician carried out the repairs. | Male | Abuja | resolved |
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