CREDICORP SERVICE HELPDESK
ISSUE LOG DETAILS
| Date | Logged By | Issue Type | Ticket Status | Resolution Details | Resolved By |
|---|---|---|---|---|---|
| 2025-12-16 | Wuraola Odubiyi | Internet connectivity | resolved | HOA reached out to report that the internet connection was unstable. | Solomon Aladegolu |
| 2025-12-16 | Delight Nwafor | Hardware Technicals | resolved | The issue with the Delight laptop was escalated, and an engineer that was contacted confirmed that a screen replacement would resolve the problem. | Solomon Aladegolu |
| 2025-12-15 | Non-Staff | Others | resolved | ETVAC reported that they were unable to submit their payment request after completing the Vendor Payment Form. | Solomon Aladegolu |
| 2025-12-15 | Opeyemi Ayediran | Others | resolved | Mr Ope requested assistance with editing a document. | Solomon Aladegolu |
| 2025-12-12 | Delight Nwafor | Hardware Technicals | resolved | A user, Delight, reported an issue with her laptop screen, specifically displaying graphical anomalies (lines), with onset occurring this afternoon. | Solomon Aladegolu |
| 2025-12-11 | Asari Etuk | Email/Communication | resolved | Madam Asari requested that a PIN feature be enabled for all printing processes, ensuring that documents only print after the user enters the assigned PIN. | Solomon Aladegolu |
| 2025-12-11 | Wuraola Odubiyi | Others | resolved | The pictures on the Uhale device were configured to display sequentially, as requested by the HOA. | Solomon Aladegolu |
| 2025-12-10 | Wuraola Odubiyi | Others | resolved | HOA requested that the digital frames be configured. | Solomon Aladegolu |
| 2025-12-10 | IT Support Desk - Aladegolu Solomon | Server Room | resolved | The outstanding AC issue was resolved after the technician carried out the repairs. | Solomon Aladegolu |
| 2025-12-09 | Olanike Kolawole | Hardware Technicals | resolved | ED NK requested assistance with checking her laptop, as the cursor was not responding. | Solomon Aladegolu |
| 2025-12-09 | Emmanuel Nwaka | Email/Communication | resolved | Emmanuel requested assistance with printing some documents | Solomon Aladegolu |
| 2025-12-09 | IT Support Desk - Aladegolu Solomon | Server Room | resolved | The AC in the server room was found to be dripping water. The technician was contacted, and the facility officer was informed. | Solomon Aladegolu |
| 2025-12-08 | Peter Esemuede | Others | resolved | Peter reported that for the second-level review, the dropdown does not display the required options; it only shows ED Aisha as the reviewer. | Solomon Aladegolu |
| 2025-12-08 | Emmanuel Nwaka | Others | resolved | Emmanuel reported that for the second-level review, the dropdown does not display the required options; it only shows ED Aisha as the reviewer. | Solomon Aladegolu |
| 2025-12-08 | Olanike Kolawole | Others | resolved | ED NK reported an issue with her phone, noting that the keys was unresponsive. | Solomon Aladegolu |
| 2025-12-05 | Peter Esemuede | Hardware Technicals | resolved | Peter requested that the IdeaHub be set up for a SERVICOM Inauguration | Solomon Aladegolu |
| 2025-12-05 | Wuraola Odubiyi | Others | resolved | HOA requested that three digital screens be prepared and made ready for installation at the designated point. | Solomon Aladegolu |
| 2025-12-04 | Asari Etuk | Others | resolved | Madam Asari submitted a memo but omitted some required information. She requested to edit the form; however, she was unable to locate an option to do so. | Solomon Aladegolu |
| 2025-12-04 | Wuraola Odubiyi | Others | resolved | HOA requested the setup of two loaner laptops for two support personnel who will be assisting the CFO. | Solomon Aladegolu |
| 2025-12-04 | Jonathan Aderibigbe | Email/Communication | resolved | CFO requested assistance with printing a document. | Solomon Aladegolu |
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