CREDICORP SERVICE HELPDESK
ISSUE LOG DETAILS
Current Filters:
| Date | Logged By | Issue Type | Ticket Status | Resolution Details | Resolved By |
|---|---|---|---|---|---|
| 2025-12-03 | Jonathan Aderibigbe | Email/Communication | resolved | CFO requested assistance with printing some documents | Solomon Aladegolu |
| 2025-12-02 | Opeyemi Ayediran | Others | resolved | Mr Opeyemi requested assistance with editing an excel document. | Solomon Aladegolu |
| 2025-12-02 | Toyin Olaiya | Others | resolved | Toyin reported an issue where her memo appeared as “successful,” but still displayed an error indicating a referencing problem. | Solomon Aladegolu |
| 2025-12-02 | Peace Oyewumi | Others | resolved | Toyin reported an issue where her memo appeared as “successful,” but still displayed an error indicating a referencing problem. | Solomon Aladegolu |
| 2025-12-02 | Anthony Aneke | Others | resolved | Anthony reported that, although he completed the travel request form, he did not receive the usual notification email and the request did not appear on the tracker. | Solomon Aladegolu |
| 2025-12-02 | IT Support Desk - Aladegolu Solomon | Email/Communication | resolved | Awa reached out regarding a link she was trying to attach to an email, as it wasn’t going through. | Solomon Aladegolu |
| 2025-12-02 | Boluwatife Inaolaji | Internal Communication | resolved | Following the soft phone installation, a test call was carried out. It was observed that the support number was not reachable, it states “number disabled” . | Solomon Aladegolu |
| 2025-12-02 | Wuraola Odubiyi | Email/Communication | resolved | Madam Wura requested assistance with printing some documents. | Solomon Aladegolu |
| 2025-12-01 | Beulah Lekwauwa | Hardware Technicals | resolved | Beulah requested that the IdeaHub be set up for MANCO session | Solomon Aladegolu |
| 2025-12-01 | Opeyemi Ayediran | Others | resolved | Mr Ope requested assistance with editing a document. | Solomon Aladegolu |
| 2025-12-01 | Yachat Kanwai | Hardware Technicals | resolved | ED Aisha’s Alexa device was used to test the calendar-to-Alexa integration. | Solomon Aladegolu |
| 2025-12-01 | Ziga Paago | Biometrics | resolved | Ziga, following Mr. Ladi’s instructions, requested that the attendance report for the entire month of November be generated. | Solomon Aladegolu |
| 2025-12-01 | Opeyemi Ayediran | Others | resolved | Mr Ope requested assistance with editing a document. | Solomon Aladegolu |
| 2025-11-28 | Sussan Omiete | Others | resolved | Susan requested assistance with SharePoint as she was unable to add the names of the colleagues who travelled with her. | Solomon Aladegolu |
| 2025-11-28 | Peter Esemuede | Email/Communication | resolved | Mr. Peter requested assistance with printing a document. | Solomon Aladegolu |
| 2025-11-28 | Olusola Adetiba | Hardware Technicals | resolved | Mr Sola that the IdeaHub be set up for a training session | Solomon Aladegolu |
| 2025-11-28 | Fatima Mustafa | Others | resolved | Toyin requested assistance with the some formulas on an excel document. | Solomon Aladegolu |
| 2025-11-28 | Yachat Kanwai | Email/Communication | resolved | Yachat requested assistance with printing some documents | Solomon Aladegolu |
| 2025-11-27 | Opeyemi Ayediran | Others | resolved | Mr. Ope requested assistance with converting a non-responsive Word format to PDF. | Solomon Aladegolu |
| 2025-11-27 | Aisha Abdullahi | Email/Communication | resolved | ED Aisha was engaged regarding her file syncing and backup configuration on OneDrive. | Solomon Aladegolu |
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