CREDICORP SERVICE HELPDESK
ISSUE LOG DETAILS
Current Filters:
| Date | Logged By | Issue Type | Ticket Status | Resolution Details | Resolved By |
|---|---|---|---|---|---|
| 2026-02-03 | Aisha Abdullahi | Others | resolved | ED Aisha's Dilli Trust account has been successfully set up as part of the Board Management Account deployment." | Solomon Aladegolu |
| 2026-02-03 | Hossana Gani | Others | resolved | Device setup and reassignment. | Solomon Aladegolu |
| 2026-02-03 | IT Support Desk - Aladegolu Solomon | Access Cards/Door | resolved | Abubaker Mohammed (Driver – Office of ED Aisha), Offboarding access removal. | Solomon Aladegolu |
| 2026-02-03 | Asari Etuk | Email/Communication | resolved | Password reset for Email / Office 365 account due to forgotten password. | Solomon Aladegolu |
| 2026-02-03 | Terry Akpata | Email/Communication | resolved | Assistance with printer setup and document printing. | Solomon Aladegolu |
| 2026-02-03 | Aisha Abdullahi | Others | resolved | Assistance with tracking memo status | Solomon Aladegolu |
| 2026-01-26 | IT Support Desk - Aladegolu Solomon | Server Room | resolved | The MD door was fixed on Friday and reconfirmed this morning. | Solomon Aladegolu |
| 2026-01-26 | Sussan Omiete | Internet connectivity | resolved | Sussan reported that the internet connection was unstable. | Solomon Aladegolu |
| 2026-01-21 | Anthony Aneke | Internet connectivity | resolved | Anthony reported that the internet connection was unstable. | Solomon Aladegolu |
| 2026-01-21 | Tubolayefa George | Internet connectivity | resolved | He reported that the internet connection was unstable. Response | Solomon Aladegolu |
| 2026-01-21 | Najma Goni | Others | resolved | Najma reported that the CFO cant approve or reject items directly on the payment memo dashboard, as delays are impacting other processes. | Solomon Aladegolu |
| 2026-01-21 | Najma Goni | Others | resolved | Najma reported that she is unable to access the Cred Insider portal, as it is currently down, and requires access to SharePoint for the memo. | Solomon Aladegolu |
| 2026-01-21 | Adanu Ayegba | Server Room | resolved | It was reported that the MD door is locked and not responding to the sensor. | Solomon Aladegolu |
| 2026-01-19 | Olusola Adetiba | Internet connectivity | resolved | Mr Sola reported that the internet connection was unstable. | Solomon Aladegolu |
| 2026-01-19 | Chiamaka Ogoh | Internet connectivity | resolved | Chiamaka reported that the internet connection was unstable. | Solomon Aladegolu |
| 2026-01-19 | Asari Etuk | Internet connectivity | resolved | Madam Asari reported that the internet connection was unstable. | Solomon Aladegolu |
| 2026-01-19 | Wuraola Odubiyi | Internet connectivity | resolved | The HOA reported that the internet connection was unstable. | Solomon Aladegolu |
| 2026-01-15 | Elizabeth Faboyo | Others | open | she had a payment Memo problem | Chiamaka Ogoh |
| 2026-01-14 | Elizabeth Faboyo | Email/Communication | resolved | Mrs. Elizabeth reached out via email indicating that she received a notification stating that one of her workflows has been disabled. | Solomon Aladegolu |
| 2026-01-13 | Awa Micheal | Others | resolved | Awa reported an issue with logging into her EazyBank account. | Solomon Aladegolu |
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