CREDICORP SERVICE HELPDESK
ISSUE LOG DETAILS
Current Filters:
| Date | Logged By | Issue Type | Ticket Status | Resolution Details | Resolved By |
|---|---|---|---|---|---|
| 2025-11-27 | Olanike Kolawole | Email/Communication | resolved | ED Aisha was engaged regarding her file syncing and backup configuration on OneDrive. | Solomon Aladegolu |
| 2025-11-27 | Dorcas Okolo | Email/Communication | resolved | Dorcas requested assistance with configuring her laptop for automatic printing. | Solomon Aladegolu |
| 2025-11-27 | Toyin Olaiya | Others | resolved | Toyin requested assistance with editing a document. | Solomon Aladegolu |
| 2025-11-27 | Ladi Amusu | Email/Communication | resolved | Mr. Ladi requested assistance with enhancing a document’s visual quality and printing it out. | Solomon Aladegolu |
| 2025-11-26 | Terry Akpata | Others | resolved | Terry requested assistance with sharing his screen via the Meet website. | Solomon Aladegolu |
| 2025-11-26 | Beulah Lekwauwa | Email/Communication | resolved | Beulah requested assistance with printing from her laptop. | Solomon Aladegolu |
| 2025-11-26 | Wuraola Odubiyi | Others | resolved | Madam Wura’s mobile device was successfully configured for remote CCTV access, enabling her to view the camera feed from her phone. | Solomon Aladegolu |
| 2025-11-26 | Anthony Aneke | Hardware Technicals | resolved | Anthony requested that the IdeaHub be set up for the IT handover meeting. | Solomon Aladegolu |
| 2025-11-26 | IT Support Desk - Aladegolu Solomon | Others | resolved | The technician responsible for fixing the LAN connection to the printer arrived and carried out an inspection. | Solomon Aladegolu |
| 2025-11-26 | Dorcas Okolo | Email/Communication | resolved | Dorcas requested guidance on connecting her laptop to the printer. | Solomon Aladegolu |
| 2025-11-26 | Jawahir Babanmallam | Email/Communication | resolved | She requested assistance in confirming that her Outlook email and files were properly backed up, and in ensuring that her downloads were visible and accessible. | Solomon Aladegolu |
| 2025-11-25 | Opeyemi Ayediran | Others | resolved | Mr Ope requested clarifications regarding the sharepoint environment. | Solomon Aladegolu |
| 2025-11-25 | Opeyemi Ayediran | Others | resolved | He requested assistance with using the formula feature on excel | Solomon Aladegolu |
| 2025-11-25 | Sussan Omiete | Hardware Technicals | resolved | Sussan requested that the Ideahub be set up in the boardroom | Solomon Aladegolu |
| 2025-11-24 | Beulah Lekwauwa | Hardware Technicals | resolved | Beulah requested that the Ideahub be set up in the board room for MANCO meeting | Solomon Aladegolu |
| 2025-11-24 | Beulah Lekwauwa | Email/Communication | resolved | Beulah requested assistance with printing some documents | Solomon Aladegolu |
| 2025-11-24 | Emmanuel Nwaka | Internal Communication | resolved | The Zoiper softphone application was downloaded, configured, and deployed for Emmanuel. | Solomon Aladegolu |
| 2025-11-24 | Uzoma Nwagba | Internal Communication | resolved | The Zoiper softphone application was downloaded, configured, and deployed for MD | Solomon Aladegolu |
| 2025-11-24 | Peter Esemuede | Hardware Technicals | resolved | Peter’s laptop has been returned from Lagos and has been tested. Device functioning normally and the device is fully operational. | Solomon Aladegolu |
| 2025-11-24 | Sussan Omiete | Hardware Technicals | resolved | Sussan requested that the Ideahub be set up in the board room for a meeting | Solomon Aladegolu |
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