CREDICORP SERVICE HELPDESK
ISSUE LOG DETAILS
Current Filters:
| Date | Logged By | Issue Type | Ticket Status | Resolution Details | Resolved By |
|---|---|---|---|---|---|
| 2026-01-13 | Tubolayefa George | Hardware Technicals | resolved | A McAfee antivirus notification appeared on his screen, and he was unsure of the appropriate steps to take to remove it. | Solomon Aladegolu |
| 2026-01-12 | Uzoma Nwagba | Others | resolved | Madam Elizabeth reached out to inform us that the MD wants to know where memos can be tracked. | Solomon Aladegolu |
| 2026-01-12 | Olanike Kolawole | Others | resolved | ED Nike reached out after receiving a suspicious email impersonating the MD, requesting a sum of ₦2 million. | Solomon Aladegolu |
| 2026-01-12 | Jonathan Aderibigbe | Others | resolved | The CFO requested that Mr. Tubolayefa be added to the EazyBank system. | Solomon Aladegolu |
| 2026-01-09 | Chiamaka Ogoh | Email/Communication | resolved | Chiamaka assisted the corper (Diekololaoluwa) in logging into her account and subsequently provided her with her Office 365 credentials. | Solomon Akintomiwa |
| 2026-01-09 | Chiamaka Ogoh | Internet connectivity | resolved | Chiamaka noticed that the internet connection was unstable. | Solomon Akintomiwa |
| 2026-01-08 | Peace Oyewumi | Email/Communication | resolved | Following the HOA’s review and IT recommendation, Peace’s laptop is scheduled for an upgrade to improve performance, including RAM and storage enhancements. | Solomon Aladegolu |
| 2026-01-08 | Jonathan Aderibigbe | Email/Communication | resolved | The CFO requested assistance with printing documents on the company’s letterhead. | Solomon Aladegolu |
| 2026-01-08 | IT Support Desk - Aladegolu Solomon | Server Room | resolved | It was observed that the AC in the server room was not cooling effectively, resulting in insufficient temperature control. | Solomon Aladegolu |
| 2026-01-08 | Elizabeth Faboyo | Hardware Technicals | resolved | Madam Elizabeth reported noticing an unfamiliar display on her PC. | Solomon Aladegolu |
| 2026-01-07 | Sussan Omiete | Hardware Technicals | resolved | Sussan reported that her laptop was displaying a BIOS notification. | Solomon Aladegolu |
| 2026-01-07 | IT Support Desk - Aladegolu Solomon | Others | resolved | The technician for the internet set up inspected the new site to determine the locations and number of access points required for the new extension. | Solomon Aladegolu |
| 2026-01-07 | Wuraola Odubiyi | Hardware Technicals | resolved | Madam Wura reported that her laptop audio was not responding and there was no sound output. | Solomon Aladegolu |
| 2026-01-07 | Ladi Amusu | Others | resolved | Mr. Ladi reported that the Uhale screen display requires further adjustment to ensure the content is displayed in the correct sequence. | Solomon Aladegolu |
| 2026-01-06 | IT Support Desk - Aladegolu Solomon | Email/Communication | resolved | A notification was received from the Admin team to set up a new laptop for George Tubolayefa | Solomon Aladegolu |
| 2026-01-06 | Jawahir Babanmallam | Internet connectivity | resolved | As part of the Wi-Fi password management policy, the network password was reset, and staff device was reconnected using the updated credentials. | Solomon Aladegolu |
| 2026-01-06 | Uzoma Nwagba | Others | resolved | The MD reported that his reMarkable device was unable to connect to the internet. | Solomon Aladegolu |
| 2026-01-06 | Sadiq Mohammed | Others | resolved | Mr. Sadiq was approached regarding the Boox backup and recovery process. | Solomon Aladegolu |
| 2026-01-06 | Jonathan Aderibigbe | Others | resolved | The CFO was approached regarding the Boox backup and recovery process. | Solomon Aladegolu |
| 2026-01-05 | Wuraola Odubiyi | Internet connectivity | resolved | As part of the Wi-Fi password management policy, the network password was reset, and staff device was reconnected using the updated credentials. | Solomon Aladegolu |
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