CREDICORP SERVICE HELPDESK
ISSUE LOG DETAILS
Current Filters:
| Date | Logged By | Issue Type | Ticket Status | Resolution Details | Resolved By |
|---|---|---|---|---|---|
| 2025-09-16 | Wuraola Odubiyi | Email/Communication | resolved | Madam Wura requested assistance with scanning some documents | Solomon Aladegolu |
| 2025-09-16 | Wuraola Odubiyi | Others | resolved | HOA requested that a stylus pen be set up for Beulah. | Solomon Aladegolu |
| 2025-09-16 | Wuraola Odubiyi | Others | resolved | HOA requested that a stylus pen be set up for Olusola. | Solomon Aladegolu |
| 2025-09-16 | IT Support Desk - Aladegolu Solomon | Access Cards/Door | resolved | Olusola and Beulah, the new staff, were introduced to the biometric system and enrolled. | Solomon Aladegolu |
| 2025-09-16 | Delight Nwafor | Email/Communication | resolved | Delight requested assistance with scanning some documents | Solomon Aladegolu |
| 2025-09-15 | Hossana Gani | Hardware Technicals | resolved | Mr Hossana requested that the idea hub be set up in the meeting room | Solomon Aladegolu |
| 2025-09-15 | Toyin Olaiya | Others | resolved | Toyin requested assistance with some editing features on a pdf documet | Solomon Aladegolu |
| 2025-09-15 | Wuraola Odubiyi | Others | resolved | Madam Wura requested the setup of two new laptops for the new staff members, Beulah Lekwauwa and Olusola Adetiba | Solomon Aladegolu |
| 2025-09-15 | Wuraola Odubiyi | Email/Communication | resolved | Madam Wura requested the setup of an office email account for Beulah Lekwauwa | Solomon Aladegolu |
| 2025-09-15 | Wuraola Odubiyi | Email/Communication | resolved | Madam Wura requested the setup of an office email account for Olusola Adetiba | Solomon Aladegolu |
| 2025-09-15 | Hossana Gani | Email/Communication | resolved | Mr Hossana requested assistance with printing some documents | Solomon Aladegolu |
| 2025-09-15 | Hossana Gani | Email/Communication | resolved | Mr Hossana requested assistance with printing some documents | Solomon Aladegolu |
| 2025-09-15 | IT Support Desk - Aladegolu Solomon | Others | resolved | Beulah Lekwauwa was onboarded and signed into the Credicorp network | Solomon Aladegolu |
| 2025-09-15 | IT Support Desk - Aladegolu Solomon | Others | resolved | Olusola Adetiba was onboarded and signed into the Credicorp network | Solomon Aladegolu |
| 2025-09-12 | IT Support Desk - Aladegolu Solomon | CCTV Cameras | resolved | During the morning routine check, Camera 5 was found to be blacked out | Solomon Aladegolu |
| 2025-09-12 | Anthony Aneke | Email/Communication | resolved | Anthony requested assistance with printing some documents | Solomon Aladegolu |
| 2025-09-12 | Delight Nwafor | Email/Communication | resolved | Delight requested assistance with scanning some documents | Solomon Aladegolu |
| 2025-09-12 | Toyin Olaiya | Email/Communication | resolved | Toyin requested assistance with printing some documents | Solomon Aladegolu |
| 2025-09-11 | Hossana Gani | Hardware Technicals | resolved | Mr Hossana requested that the idea hub be set up in the meeting room | Solomon Aladegolu |
| 2025-09-11 | IT Support Desk - Aladegolu Solomon | Hardware Technicals | resolved | The printer was producing output with ghosting/shadow artifacts. | Solomon Aladegolu |
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