CREDICORP SERVICE HELPDESK
ISSUE LOG DETAILS
Current Filters:
| Date | Logged By | Issue Type | Ticket Status | Resolution Details | Resolved By |
|---|---|---|---|---|---|
| 2026-02-19 | Uzoma Nwagba | Others | resolved | The MD has been notified that the filter feature on SharePoint is now live and fully operational. | Solomon Aladegolu |
| 2026-02-19 | Olanike Kolawole | Internet connectivity | resolved | Ed Nike reported that the network was experiencing fluctuations. | Solomon Aladegolu |
| 2026-02-17 | Tubolayefa George | Hardware Technicals | resolved | The user reported that the laptop experiences performance lag when accessing the Eazy Bank application. | Solomon Aladegolu |
| 2026-02-17 | Sussan Omiete | Hardware Technicals | resolved | The user reported that the laptop experiences performance lag when accessing the multiple word document apps freezes per time | Solomon Aladegolu |
| 2026-02-12 | Tubolayefa George | Hardware Technicals | resolved | He reported system performance lag when opening live Excel documents. | Solomon Aladegolu |
| 2026-02-12 | Emmanuel Okechukwu | Hardware Technicals | resolved | Emmanuel reported system performance lag when working on mutiple windows/ tabs | Solomon Aladegolu |
| 2026-02-11 | Ladi Amusu | Others | resolved | Following a directive from Mr. Ladi, the remaining iPads were prepared, configured, and scheduled for deployment to Board Members. | Solomon Aladegolu |
| 2026-02-11 | Olanike Kolawole | Others | resolved | ED Nike reported a glitch while using the DiliTrust interface, with an “Application Not Responding” error message appearing. | Solomon Aladegolu |
| 2026-02-11 | Aisha Abdullahi | Others | resolved | ED Aisha was provided with a walkthrough of the DiliTrust interface, including guidance on how to locate documents, sign, and append her signature. | Solomon Aladegolu |
| 2026-02-09 | IT Support Desk - Aladegolu Solomon | Others | resolved | Following a routine printer check, yellow toner for LaserJet MFP M776 was found to be low; printer will continue printing normally for 2–4 weeks depending on usage. | Solomon Aladegolu |
| 2026-02-06 | Tubolayefa George | Hardware Technicals | resolved | Laptop performance issue (lagging). | Solomon Aladegolu |
| 2026-02-06 | IT Support Desk - Aladegolu Solomon | Hardware Technicals | resolved | Technical coordination and material preparation for incoming First Aid trainers. | Solomon Aladegolu |
| 2026-02-05 | Aisha Abdullahi | Others | resolved | iPad setup for Dilli Trust Board Management Software. | Solomon Aladegolu |
| 2026-02-04 | Obiageli Ohakim | Others | resolved | The Head of Legal’s Dilli Trust account has been successfully set up as part of the Board Management Account deployment." | Solomon Aladegolu |
| 2026-02-04 | Olanike Kolawole | Others | resolved | ED Nike Kolawole's Dilli Trust account has been successfully set up as part of the Board Management Account deployment." | Solomon Aladegolu |
| 2026-02-04 | Asari Etuk | Others | resolved | Enquiry regarding “Save” and “Save As” functionality in Microsoft Word. | Solomon Aladegolu |
| 2026-02-03 | Terry Akpata | Others | resolved | Mr. Terry reached out to report that his Wi-Fi kept disconnecting. | Solomon Aladegolu |
| 2026-02-03 | Hossana Gani | Others | resolved | Madam Asari’s boox device was set up and the firmware was updated successfully. | Solomon Aladegolu |
| 2026-02-03 | Alexander Ehanire | Hardware Technicals | resolved | An Omni laptop was set up for Mr. Alex as his official device. Initial setup has been completed, and MFA configuration is in progress. | Solomon Aladegolu |
| 2026-02-03 | Elizabeth Faboyo | Others | resolved | Mrs Elizabeth boox device was set up and the firmware was updated successfully. | Solomon Aladegolu |
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