CREDICORP SERVICE HELPDESK
ISSUE LOG DETAILS
Current Filters:
| Date | Logged By | Issue Type | Ticket Status | Resolution Details | Resolved By |
|---|---|---|---|---|---|
| 2025-12-10 | IT Support Desk - Aladegolu Solomon | Server Room | resolved | The outstanding AC issue was resolved after the technician carried out the repairs. | Solomon Aladegolu |
| 2025-12-09 | Olanike Kolawole | Hardware Technicals | resolved | ED NK requested assistance with checking her laptop, as the cursor was not responding. | Solomon Aladegolu |
| 2025-12-09 | Emmanuel Nwaka | Email/Communication | resolved | Emmanuel requested assistance with printing some documents | Solomon Aladegolu |
| 2025-12-09 | IT Support Desk - Aladegolu Solomon | Server Room | resolved | The AC in the server room was found to be dripping water. The technician was contacted, and the facility officer was informed. | Solomon Aladegolu |
| 2025-12-08 | Peter Esemuede | Others | resolved | Peter reported that for the second-level review, the dropdown does not display the required options; it only shows ED Aisha as the reviewer. | Solomon Aladegolu |
| 2025-12-08 | Emmanuel Nwaka | Others | resolved | Emmanuel reported that for the second-level review, the dropdown does not display the required options; it only shows ED Aisha as the reviewer. | Solomon Aladegolu |
| 2025-12-08 | Olanike Kolawole | Others | resolved | ED NK reported an issue with her phone, noting that the keys was unresponsive. | Solomon Aladegolu |
| 2025-12-05 | Peter Esemuede | Hardware Technicals | resolved | Peter requested that the IdeaHub be set up for a SERVICOM Inauguration | Solomon Aladegolu |
| 2025-12-05 | Wuraola Odubiyi | Others | resolved | HOA requested that three digital screens be prepared and made ready for installation at the designated point. | Solomon Aladegolu |
| 2025-12-04 | Asari Etuk | Others | resolved | Madam Asari submitted a memo but omitted some required information. She requested to edit the form; however, she was unable to locate an option to do so. | Solomon Aladegolu |
| 2025-12-04 | Wuraola Odubiyi | Others | resolved | HOA requested the setup of two loaner laptops for two support personnel who will be assisting the CFO. | Solomon Aladegolu |
| 2025-12-04 | Jonathan Aderibigbe | Email/Communication | resolved | CFO requested assistance with printing a document. | Solomon Aladegolu |
| 2025-12-04 | Beulah Lekwauwa | Hardware Technicals | resolved | Beulah requested that the IdeaHub be set up for an executive meeting | Solomon Aladegolu |
| 2025-12-04 | Non-Staff | Others | resolved | A laptop was configured for Isaac Ayuba to enable him function as support personnel to the CFO. | Solomon Aladegolu |
| 2025-12-04 | Non-Staff | Others | resolved | A laptop was configured for Agnes Augustine to enable her function as support personnel to the CFO. | Solomon Aladegolu |
| 2025-12-04 | Asari Etuk | Others | resolved | Madam Asari raised a query regarding why ED Nike is required to sign twice, as she is the level reviewer for both levels 1 and 2. She expects that, being the sole reviewer before the MD, she should not be required to sign twice. | Solomon Aladegolu |
| 2025-12-03 | Chiamaka Ogoh | Others | resolved | Chiamaka requested assistance with editing a document | Solomon Aladegolu |
| 2025-12-03 | IT Support Desk - Aladegolu Solomon | Server Room | resolved | During the morning routine check, it was observed that the AC was dripping water. | Solomon Aladegolu |
| 2025-12-03 | Aisha Abdullahi | Others | resolved | ED Aisha reported that her Word document was not opening directly from Word. | Solomon Aladegolu |
| 2025-12-03 | Ladi Amusu | Hardware Technicals | resolved | Mr. Ladi requested that the Idea Hub be set up. | Solomon Aladegolu |
Powered By EBIS