CREDICORP SERVICE HELPDESK
ISSUE LOG DETAILS
Current Filters:
| Date | Logged By | Issue Type | Ticket Status | Resolution Details | Resolved By |
|---|---|---|---|---|---|
| 2025-11-21 | Terry Akpata | Email/Communication | resolved | The backup process for Mr. Terry files was successfully carried out | Solomon Aladegolu |
| 2025-11-21 | Sussan Omiete | Email/Communication | resolved | The backup process for Sussan files was successfully carried out. | Solomon Aladegolu |
| 2025-11-21 | Peter Esemuede | Hardware Technicals | resolved | Peter’s laptop was brought to the support desk after previously being reported as not powering on. Diagnostic checks and several soft reboot procedures were performed, but the device still did not respond. | Solomon Aladegolu |
| 2025-11-21 | Wuraola Odubiyi | Email/Communication | resolved | Madam Wura informed IT suppoort that she would be printing in the print room. Some documents were successfully printed before the printer’s Wi-Fi connection dropped, resulting in incomplete printing. | Solomon Aladegolu |
| 2025-11-21 | Toyin Olaiya | Internet connectivity | resolved | Toyin reported that the internet connection was unstable. | Solomon Aladegolu |
| 2025-11-19 | Olanike Kolawole | Others | resolved | ED Nike requested assistance joining a meeting from her device, as the speaker output was not responding. | Solomon Aladegolu |
| 2025-11-19 | Olusola Adetiba | Internal Communication | resolved | Mr Sola was tested with an external call transfer feature | Solomon Aladegolu |
| 2025-11-19 | Ladi Amusu | Email/Communication | resolved | Mr. Ladi requested assistance with printing a document, which Toyin was to provide for printing. | Solomon Aladegolu |
| 2025-11-19 | Opeyemi Ayediran | Others | resolved | The backup process for Mr. Ope’s files was successfully carried out. | Solomon Aladegolu |
| 2025-11-19 | Dorcas Okolo | Email/Communication | resolved | The backup process for Dorcas files was successfully carried out. | Solomon Aladegolu |
| 2025-11-19 | Najma Goni | Email/Communication | resolved | The backup process for Najma files was successfully carried out. | Solomon Aladegolu |
| 2025-11-18 | Adanu Ayegba | Server Room | resolved | Adanu alerted the team that the MD’s office door issue remains unresolved after the initial repair | Solomon Aladegolu |
| 2025-11-18 | Ladi Amusu | Biometrics | resolved | Mr. Ladi requested that the attendance records for the main entrance be extracted. | Solomon Aladegolu |
| 2025-11-18 | Wuraola Odubiyi | CCTV | resolved | Madam Wura requested the extraction of CCTV footage for a specific period. | Solomon Aladegolu |
| 2025-11-18 | Peter Esemuede | Email/Communication | resolved | Mr. Peter requested assistance with printing documents. | Solomon Aladegolu |
| 2025-11-17 | Delight Nwafor | Others | resolved | Toyin requested assistance with modifying a PDF document. | Solomon Aladegolu |
| 2025-11-17 | Olusola Adetiba | Hardware Technicals | resolved | Sola requested that the Idea Hub be set up | Solomon Aladegolu |
| 2025-11-17 | Yachat Kanwai | Hardware Technicals | resolved | Yachat requested that the Idea Hub be set up | Solomon Aladegolu |
| 2025-11-17 | Opeyemi Ayediran | Email/Communication | resolved | Opeyemi requested assistance with printing some documents. | Solomon Aladegolu |
| 2025-11-17 | Emmanuel Nwaka | Email/Communication | resolved | Emmanuel requested assistance with printing some documents | Solomon Aladegolu |
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