CREDICORP SERVICE HELPDESK
ISSUE LOG DETAILS
Current Filters:
| Date | Logged By | Issue Type | Ticket Status | Resolution Details | Resolved By |
|---|---|---|---|---|---|
| 2025-10-08 | Imoh Usoro | Email/Communication | resolved | Mr. Imoh requested assistance with scanning some documents | Solomon Aladegolu |
| 2025-10-08 | Emmanuel Nwaka | Hardware Technicals | resolved | Mr. Imoh requested that the Idea Hub be set up. | Solomon Aladegolu |
| 2025-10-07 | Beulah Lekwauwa | Others | resolved | Beulah sought guidance on how to print on letterheaded paper | Solomon Aladegolu |
| 2025-10-07 | Chiamaka Ogoh | Email/Communication | resolved | Chiamaka requested assistance with printing documents. | Solomon Aladegolu |
| 2025-10-07 | Wuraola Odubiyi | Others | resolved | The HOA requested the setup of an HP printer for Mr. Hossana | Solomon Aladegolu |
| 2025-10-07 | Olusola Adetiba | Email/Communication | resolved | Mr. Sola requested assistance with printing documents | Solomon Aladegolu |
| 2025-10-07 | IT Support Desk - Aladegolu Solomon | Others | resolved | The Bluegate UPS, access cards, and toner for the small printer have been procured. | Solomon Aladegolu |
| 2025-10-07 | IT Support Desk - Aladegolu Solomon | Others | resolved | The new Idea Hub was tested by through app download (Teams ) from the App Store, confirming internet connectivity and speed | Solomon Aladegolu |
| 2025-10-07 | IT Support Desk - Aladegolu Solomon | Others | resolved | Met with the MD regarding the camera for his office | Solomon Aladegolu |
| 2025-10-06 | Hossana Gani | Hardware Technicals | resolved | Mr. Hossana also requested that the Idea Hub be set up. | Solomon Aladegolu |
| 2025-10-06 | Hossana Gani | Email/Communication | resolved | Mr. Hossana requested assistance with printing documents. | Solomon Aladegolu |
| 2025-10-06 | Olanike Kolawole | Others | resolved | Ed Nike required assistance navigating a portal on her mobile device | Solomon Aladegolu |
| 2025-10-06 | IT Support Desk - Aladegolu Solomon | Others | resolved | The Procurement and Admin teams were taken to inspect the newly delivered Idea Hub | Solomon Aladegolu |
| 2025-10-06 | IT Support Desk - Aladegolu Solomon | Others | resolved | The access door technician was contacted to resume the pending installation task. | Solomon Aladegolu |
| 2025-10-06 | Wuraola Odubiyi | Others | resolved | HOA requested help with setting up her Boox device. | Solomon Aladegolu |
| 2025-10-06 | Obiageli Ohakim | Others | resolved | Madam Oby’s HP monitor charger was confirmed to be faulty. | Solomon Aladegolu |
| 2025-10-06 | Hossana Gani | Email/Communication | resolved | Mr. Hossana requested assistance with printing some documents. | Solomon Aladegolu |
| 2025-10-06 | Sussan Omiete | Others | resolved | Sussan requested guidance on SharePoint, as she wanted to grant access to anyone with the link. | Solomon Aladegolu |
| 2025-10-06 | IT Support Desk - Aladegolu Solomon | Others | resolved | Osazee, the new corps member, was successfully enrolled in the biometric system. | Solomon Aladegolu |
| 2025-10-03 | Obiageli Ohakim | Others | resolved | Madam Oby requested a guide on how to sign in to her Boox device. | Solomon Aladegolu |
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