CREDICORP SERVICE HELPDESK
ISSUE LOG DETAILS
Current Filters:
| Date | Logged By | Issue Type | Ticket Status | Resolution Details | Resolved By |
|---|---|---|---|---|---|
| 2025-05-19 | Hossana Gani | Hardware Technicals | resolved | Mr Hossana requested that the idea hub be set up for war room session | Solomon Aladegolu |
| 2025-05-19 | Wuraola Odubiyi | Hardware Technicals | resolved | Madam Wura requested that the idea hub be set up for a meeting | Solomon Aladegolu |
| 2025-05-19 | Elizabeth Faboyo | Hardware Technicals | resolved | Mrs Elizabeth requested assistance with printing some documents | Solomon Aladegolu |
| 2025-05-19 | Hossana Gani | Hardware Technicals | resolved | Mr Hossana requested assistance with printing and scanning some documents | Solomon Aladegolu |
| 2025-05-19 | Peace Oyewumi | Hardware Technicals | resolved | She requested assistance with setting letter head in the printer | Victor Theophilus |
| 2025-05-19 | IT Support Desk - Victor Theophilus | Access Cards/Door | resolved | 27 users have been enrolled in to the biometric system | Solomon Aladegolu |
| 2025-05-19 | IT Support Desk - Aladegolu Solomon | Server Room | resolved | An air conditioner is needed for the server room, but none has been provided yet. | Solomon Aladegolu |
| 2025-05-16 | Jawahir Babanmallam | Hardware Technicals | resolved | Jawahir requested assistance on how to place paper in a printer | Emeka Chiedozie |
| 2025-05-16 | Elizabeth Faboyo | Hardware Technicals | resolved | Mrs Elizabeth requested for IdeaHub setup for CREDICORP Meeting | Emeka Chiedozie |
| 2025-05-16 | Delight Nwafor | Hardware Technicals | resolved | Delight requested assistance with printing documents | Emeka Chiedozie |
| 2025-05-16 | Ladi Amusu | Hardware Technicals | resolved | Mr Ladi requested assistance with printing documents | Emeka Chiedozie |
| 2025-05-16 | Delight Nwafor | Email/Communication | resolved | Delight requested assistance on how to send documents through email | Emeka Chiedozie |
| 2025-05-16 | Boluwatife Inaolaji | Hardware Technicals | resolved | Boluwatife requested assistance with printing documents | Emeka Chiedozie |
| 2025-05-15 | Sussan Omiete | Internet connectivity | resolved | Susan complained that her system was not responding and requested assistance to resolve it | Emeka Chiedozie |
| 2025-05-15 | Opeyemi Ayediran | Others | resolved | Mr Opeyemi requested assistance in converting PDF filwe to Picture | Emeka Chiedozie |
| 2025-05-15 | Delight Nwafor | Others | resolved | Delight requested for assistance to view PDF file that was not displaying on her laptop | Emeka Chiedozie |
| 2025-05-15 | Jonathan Aderibigbe | Hardware Technicals | resolved | Mr Jonathan requested assistance with printing documents | Emeka Chiedozie |
| 2025-05-15 | Ladi Amusu | Internet connectivity | resolved | Mr. Ladi notified the IT desk about the lack of internet access | Emeka Chiedozie |
| 2025-05-14 | IT Support Desk - Victor Theophilus | Access Cards/Door | open | Tobias noticed that the light on the Reception door goes off completely when the doors are closed and one of the screws for the magnet is also missing. | Emeka Chiedozie |
| 2025-05-14 | Delight Nwafor | Others | resolved | Delight requested for assistance to access excel features on her laptop | Emeka Chiedozie |
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