CREDICORP SERVICE HELPDESK
ISSUE LOG DETAILS
Current Filters:
| Date | Logged By | Issue Type | Ticket Status | Resolution Details | Resolved By |
|---|---|---|---|---|---|
| 2025-10-20 | Wuraola Odubiyi | Access Cards/Door | resolved | The Head of Administration requested that Mr. Debodun’s biometric access be deactivated from the system. | Solomon Aladegolu |
| 2025-10-20 | Sadiq Mohammed | Email/Communication | resolved | Mr. Sadiq requested assistance withscanning documents | Solomon Aladegolu |
| 2025-10-20 | Delight Nwafor | Others | resolved | Delight requested assistance with editing some documents | Solomon Aladegolu |
| 2025-10-20 | Toyin Olaiya | Others | resolved | She requested clarification regarding the CCTV storage capacity. | Solomon Aladegolu |
| 2025-10-17 | Peace Oyewumi | Internet connectivity | resolved | Ms. Peace reported that the internet connection is unstable. | Solomon Aladegolu |
| 2025-10-17 | Delight Nwafor | Internet connectivity | resolved | Delight reported that the internet connection is unstable. | Solomon Aladegolu |
| 2025-10-17 | Olanike Kolawole | Others | resolved | ED Nike requested assistance as her Surface Pro keyboard was not responding to key presses | Solomon Aladegolu |
| 2025-10-17 | IT Support Desk - Aladegolu Solomon | Others | resolved | A new IdeaHub remote was provided to replace the defective one | Solomon Aladegolu |
| 2025-10-16 | Hossana Gani | Others | resolved | Mr. Hossana requested that the Idea Hub be set up. | Solomon Aladegolu |
| 2025-10-16 | Ziga Paago | Email/Communication | resolved | Ziga requested assistance with printing documents | Solomon Aladegolu |
| 2025-10-16 | Toyin Olaiya | Others | resolved | Toyin required assistance navigating through the microsoft forms interface | Solomon Aladegolu |
| 2025-10-16 | Hossana Gani | Internet connectivity | resolved | Mr Hossana reported that the internet connection is unstable. | Solomon Aladegolu |
| 2025-10-16 | Wuraola Odubiyi | Internet connectivity | resolved | Madam Wura reported that the internet connection is unstable. | Solomon Aladegolu |
| 2025-10-15 | Ladi Amusu | Email/Communication | resolved | Mr. Ladi requested assistance with printing documents. | Solomon Aladegolu |
| 2025-10-15 | Ladi Amusu | Others | resolved | Mr. Ladi requested assistance with spiral binding some documents | Solomon Aladegolu |
| 2025-10-15 | IT Support Desk - Aladegolu Solomon | Others | resolved | The Idea Hub was tested in a simulated meeting environment to address issues such as echoing, sound interference, and muting | Solomon Aladegolu |
| 2025-10-15 | Anthony Aneke | Email/Communication | resolved | Mr. Anthony requested assistance with printing documents | Solomon Aladegolu |
| 2025-10-15 | IT Support Desk - Aladegolu Solomon | CCTV Cameras | resolved | Camera 17 was found hanging loosely after the heavy downpour. | Solomon Aladegolu |
| 2025-10-14 | IT Support Desk - Aladegolu Solomon | Others | resolved | Replacement chargers were procured for the existing laptops and computers. | Solomon Aladegolu |
| 2025-10-14 | Ladi Amusu | Hardware Technicals | resolved | Mr. Hossana requested that the Idea Hub be set up | Solomon Aladegolu |
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