CREDICORP SERVICE HELPDESK
ISSUE LOG DETAILS
Current Filters:
| Date | Logged By | Issue Type | Ticket Status | Resolution Details | Resolved By |
|---|---|---|---|---|---|
| 2025-11-17 | Boluwatife Inaolaji | Internal Communication | resolved | Tife, who is currently assigned as the support line operator, was tested with an external call. | Solomon Aladegolu |
| 2025-11-14 | Olanike Kolawole | Email/Communication | resolved | Madam Nike requested a guide on troubleshooting her SharePoint as her email isn't syncing . | Solomon Aladegolu |
| 2025-11-14 | Jonathan Aderibigbe | Email/Communication | resolved | The CFO was set up on the internal communication software. | Solomon Aladegolu |
| 2025-11-14 | IT Support Desk - Aladegolu Solomon | Server Room | resolved | The magnetic lock on the main entrance door was found to be loose during inspection. | Solomon Aladegolu |
| 2025-11-14 | Wuraola Odubiyi | Server Room | resolved | Madam Wura reported that the MD’s door was not locking properly. | Solomon Aladegolu |
| 2025-11-13 | Peter Esemuede | Others | resolved | Following the report of Peter’s laptop not powering on, which he initially suspected was due to a faulty charger, thorough troubleshooting revealed that the charger is functioning correctly. The issue is now suspected to be hardware-related, possibly involving the system board. | Solomon Aladegolu |
| 2025-11-13 | Wuraola Odubiyi | Others | resolved | The HOA has requested that a loaner laptop be configured as a temporary replacement for laptops currently experiencing issues. | Solomon Aladegolu |
| 2025-11-13 | Beulah Lekwauwa | Email/Communication | resolved | Beulah requested assistance with printing documents | Solomon Aladegolu |
| 2025-11-12 | Peter Esemuede | Others | resolved | Mr. Peter reported that his laptop is not powering on after being put to sleep | Solomon Aladegolu |
| 2025-11-12 | Toyin Olaiya | Internet connectivity | resolved | Toyin reported experiencing unstable internet connectivity from her end | Solomon Aladegolu |
| 2025-11-12 | Olanike Kolawole | Others | resolved | ED requested help setting up a meeting on her laptop. | Solomon Aladegolu |
| 2025-11-12 | IT Support Desk - Aladegolu Solomon | Others | resolved | An update on the softphone extension numbers was communicated by Mr. Niyi. | Solomon Aladegolu |
| 2025-11-12 | Toyin Olaiya | Internet connectivity | resolved | Toyin reported that her internet connection has been unstable. | Solomon Aladegolu |
| 2025-11-12 | Aisha Abdullahi | Others | resolved | ED Aisha was provided with an extender accessory to connect her laptop to the monitor. | Solomon Aladegolu |
| 2025-11-12 | Boluwatife Inaolaji | Email/Communication | resolved | Boluwatife conducted a softphone test in collaboration with Ziga, Toyin & Gimbiya. Her email was also checked since she mentioned she isn’t receiving messages. | Solomon Aladegolu |
| 2025-11-12 | Hossana Gani | Email/Communication | resolved | Mr. Emmanuel requested assistance with printing documents | Solomon Aladegolu |
| 2025-11-11 | Hossana Gani | Others | resolved | Mr. Hossana requested a replacement for his Boox pen, as the original one malfunctioned. | Solomon Aladegolu |
| 2025-11-11 | Najma Goni | Email/Communication | resolved | Madam Elizabeth requested assistance with printing documents | Solomon Aladegolu |
| 2025-11-11 | Peter Esemuede | Others | resolved | Mr. Peter called to report that his laptop charger is faulty. | Solomon Aladegolu |
| 2025-11-11 | Boluwatife Inaolaji | Email/Communication | resolved | Najma requested assistance with operating the big printer. | Solomon Aladegolu |
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