CREDICORP SERVICE HELPDESK
ISSUE LOG DETAILS
Current Filters:
| Date | Logged By | Issue Type | Ticket Status | Resolution Details | Resolved By |
|---|---|---|---|---|---|
| 2025-07-23 | Delight Nwafor | Email/Communication | resolved | Delight requested assistance with scanning some documents | Solomon Aladegolu |
| 2025-07-23 | Opeyemi Ayediran | Others | resolved | Mr Ope requested assistance with merging & converting a word doc., to pdf | Solomon Aladegolu |
| 2025-07-23 | Delight Nwafor | Email/Communication | resolved | Delight requested assistance with scanning some documents | Solomon Aladegolu |
| 2025-07-23 | Anthony Aneke | Hardware Technicals | resolved | Anthony requested assistance with logging into a website via idea hub | Solomon Aladegolu |
| 2025-07-23 | Chiamaka Ogoh | Hardware Technicals | resolved | Chiamaka requested that the idea hub be set up in the meeting room | Solomon Aladegolu |
| 2025-07-22 | Toyin Olaiya | Others | resolved | Toyin requested assistance with some editing features on sharepoint . | Solomon Aladegolu |
| 2025-07-22 | Delight Nwafor | Others | resolved | Delight requested assistance with some editing features on an excel document | Solomon Aladegolu |
| 2025-07-22 | Anthony Aneke | Others | resolved | Anthony requested assistance with certain features in Microsoft office word | Solomon Aladegolu |
| 2025-07-22 | Sadiq Mohammed | Internet connectivity | resolved | Mr. Sadiq contacted IT support regarding an unstable internet connection. | Solomon Aladegolu |
| 2025-07-22 | Chukwuani Joy | Others | resolved | Joy requested assistance with editing a pptx document | Solomon Aladegolu |
| 2025-07-22 | Opeyemi Ayediran | Others | resolved | Mr Ope requested assistance with some editing features on a word document | Solomon Aladegolu |
| 2025-07-21 | Hossana Gani | Email/Communication | resolved | Mr Hossana requested assistance with scanning some document | Solomon Aladegolu |
| 2025-07-21 | Chiamaka Ogoh | Hardware Technicals | resolved | Chiamaka requested that the idea hub be set up in the meeting room | Solomon Aladegolu |
| 2025-07-21 | Delight Nwafor | Others | resolved | Delight reached out as her laptop would not power | Solomon Aladegolu |
| 2025-07-21 | Non-Staff | Hardware Technicals | resolved | Mr Wale requested that the idea hub be set up in the meeting room. | Solomon Aladegolu |
| 2025-07-21 | Elizabeth Faboyo | Internet connectivity | resolved | Madam Elizabeth called to inform IT support desk that Mr. Ladi has been unable to connect to the network since the recent password change and requires assistance restoring his access. | Solomon Aladegolu |
| 2025-07-21 | Toyin Olaiya | Access Cards/Door | resolved | Madam Toyin provided IT Support with access cards for four new staff members to enroll in the biometric system. | Solomon Aladegolu |
| 2025-07-18 | Boluwatife Inaolaji | Internet connectivity | resolved | She was asked to confirm whether she could connect to the internet following the recent password change. | Solomon Aladegolu |
| 2025-07-18 | IT Support Desk - Aladegolu Solomon | Server Room | resolved | It was discovered that a faulty power plug on both the ground‑floor door and the MD’s exit door disabled the biometric system. | Solomon Aladegolu |
| 2025-07-18 | Hossana Gani | Email/Communication | resolved | Mr Hossana requested assistance with scanning some documents | Solomon Aladegolu |
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