CREDICORP SERVICE HELPDESK
ISSUE LOG DETAILS
Current Filters:
| Date | Logged By | Issue Type | Ticket Status | Resolution Details | Resolved By |
|---|---|---|---|---|---|
| 2025-10-29 | Toyin Olaiya | Access Cards/Door | resolved | She requested for the drivers to be enrolled on the biometric | Victor Theophilus |
| 2025-10-29 | Emmanuel Nwaka | Email/Communication | resolved | He sent documents from operations for printing | Victor Theophilus |
| 2025-10-29 | Emmanuel Nwaka | Others | resolved | He complained about his laptop highlighting the files on his desktop | Victor Theophilus |
| 2025-10-29 | Beulah Lekwauwa | Others | resolved | She complained that her laptop was making a noise around the hinge and also, the fan was at high speed at a point | Victor Theophilus |
| 2025-10-28 | Imoh Usoro | Email/Communication | resolved | He sent a one-page document through WhatsApp for printing | Victor Theophilus |
| 2025-10-28 | Ladi Amusu | Internet connectivity | resolved | He complained that his other laptop was not connecting to the internet | Victor Theophilus |
| 2025-10-28 | Hossana Gani | Email/Communication | resolved | He sent a document through WhatsApp for printing | Victor Theophilus |
| 2025-10-28 | Jonathan Aderibigbe | Email/Communication | resolved | He requested assistance with printing some documents | Victor Theophilus |
| 2025-10-28 | Najma Goni | Others | resolved | She was trying to open a document, but it entered a privacy mode | Victor Theophilus |
| 2025-10-28 | Anthony Aneke | Others | resolved | He requested for MD's Alexa to be setup | Victor Theophilus |
| 2025-10-27 | Ladi Amusu | Hardware Technicals | resolved | He asked for the IdeaHub in the boardroom (Aso Rock) to be setup for a meeting | Victor Theophilus |
| 2025-10-27 | Toyin Olaiya | Others | resolved | She requested assistance with creating a folder on SharePoint and moving some documents into it | Victor Theophilus |
| 2025-10-27 | Sussan Omiete | Others | resolved | She couldn't login to her laptop | Victor Theophilus |
| 2025-10-24 | Imoh Usoro | Email/Communication | resolved | Mr. Imoh requested assistance with printing a document | Solomon Aladegolu |
| 2025-10-24 | Delight Nwafor | Others | resolved | Delight requested support with transcribing embedded audio from a PowerPoint (PPT) file into text format. | Solomon Aladegolu |
| 2025-10-24 | Beulah Lekwauwa | Email/Communication | resolved | Beaulah requested technical support for printer usage. | Solomon Aladegolu |
| 2025-10-24 | Dorcas Okolo | Others | resolved | Dorcas requested assistance with modifying a PDF document. | Solomon Aladegolu |
| 2025-10-24 | Delight Nwafor | Others | resolved | Delight requested assistance with some editing features on an excel document | Solomon Aladegolu |
| 2025-10-24 | Emmanuel Nwaka | Others | resolved | Emmanuel requested technical clarification regarding the AutoSave functionality in Microsoft Excel, as the feature disables automatically upon closing the workbook. | Solomon Aladegolu |
| 2025-10-23 | Beulah Lekwauwa | Email/Communication | resolved | Beulah requested assistance with printing documents | Solomon Aladegolu |
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