CREDICORP SERVICE HELPDESK
ISSUE LOG DETAILS
Current Filters:
| Date | Logged By | Issue Type | Ticket Status | Resolution Details | Resolved By |
|---|---|---|---|---|---|
| 2026-03-04 | IT Support Desk - Aladegolu Solomon | Internet connectivity | resolved | The internet setup continued with the newly procured access points. Technicians were invited, and Fortinet access was granted to the corresponding IP. | Solomon Aladegolu |
| 2026-03-04 | IT Support Desk - Aladegolu Solomon | Internet connectivity | resolved | The internet setup continued with the newly procured access points. Technicians were invited, and Fortinet access was granted to the corresponding IP. The 5th AP was eventually granted acess | Solomon Aladegolu |
| 2026-03-03 | Ziga Paago | Email/Communication | resolved | Ziga notified the IT team that an Office 365 account should be created for Toyosi, the new Front Desk Officer | Solomon Aladegolu |
| 2026-03-03 | IT Support Desk - Aladegolu Solomon | Others | resolved | Continuing the offboarding process of Mr. Hossana from the system, Mr. Niyi was notified to remove his name from the corporate organogram. | Solomon Aladegolu |
| 2026-03-03 | IT Support Desk - Aladegolu Solomon | Others | resolved | The Access Point technician was invited and arrived on site to commence the access point setup. | Solomon Aladegolu |
| 2026-03-02 | Elizabeth Faboyo | Internet connectivity | resolved | Madam Elizabeth reported that the internet connection was unstable. | Solomon Aladegolu |
| 2026-03-02 | Toyin Olaiya | CCTV | resolved | Following the request from Admin for the CCTV footage, the extraction process was initiated. However, it has been observed that there are storage capacity and upload limitations affecting the completion of the process. | Solomon Aladegolu |
| 2026-03-02 | IT Support Desk - Aladegolu Solomon | CCTV Cameras | resolved | A follow-up call was placed to the CCTV technician regarding the camera that appears to be hanging loosely from its mounted position. | Solomon Aladegolu |
| 2026-02-27 | IT Support Desk - Aladegolu Solomon | Internet connectivity | resolved | Following the earlier internet setup by Dotmac, which commenced on 26th February, the installation has now been successfully completed and the link fully configured. | Solomon Aladegolu |
| 2026-02-27 | Ladi Amusu | Hardware Technicals | resolved | Mr. Ladi requested that the Idea Hub screens be set up and prepared for the Board Inauguration, with all presentation materials preloaded in advance. | Solomon Aladegolu |
| 2026-02-27 | Toyin Olaiya | CCTV Cameras | resolved | Toyin requested via email that the daily CCTV footage be extracted and forwarded to Toyosi, the Front Desk Officer, for review. | Solomon Aladegolu |
| 2026-02-27 | Aisha Abdullahi | Email/Communication | resolved | ED Aisha called to report that she was unable to sign in to her DiliTrust account using her email credentials. | Solomon Aladegolu |
| 2026-02-27 | Sadiq Mohammed | Others | resolved | Mr. Sadiq requested that a document be appended to the initial memo raised by Verse IT, and asked if the document could be uploaded on their behalf. | Solomon Aladegolu |
| 2026-02-26 | Tubolayefa George | Others | resolved | Mr. Turbo reached out to make enquiries regarding the Easy Bank posting. | Solomon Aladegolu |
| 2026-02-23 | Beulah Lekwauwa | Email/Communication | resolved | Beulah requested assistance with printing some document as the printer experienced paper jam | Solomon Aladegolu |
| 2026-02-23 | IT Support Desk - Aladegolu Solomon | Access Cards/Door | resolved | Anishe Eniola was successfully onboarded onto the biometric system. | Solomon Aladegolu |
| 2026-02-23 | IT Support Desk - Aladegolu Solomon | Server Room | resolved | Upon inspection, the exit biometric device was found to be offline, although there was no disruption to biometric access. | Solomon Aladegolu |
| 2026-02-23 | IT Support Desk - Aladegolu Solomon | Access Cards/Door | resolved | Toyosi was successfully onboarded onto the biometric system. | Solomon Aladegolu |
| 2026-02-19 | Chukwuani Joy | Others | resolved | Joy reached out requesting the installation of the Live Easy Bank application on her assigned laptop. | Solomon Aladegolu |
| 2026-02-19 | Asari Etuk | Email/Communication | resolved | Madam Asari requested assistance with the printing of some documents. | Solomon Aladegolu |
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