CREDICORP SERVICE HELPDESK
ISSUE LOG DETAILS
Current Filters:
| Date | Logged By | Issue Type | Ticket Status | Resolution Details | Resolved By |
|---|---|---|---|---|---|
| 2026-01-08 | Wuraola Odubiyi | Internet connectivity | resolved | As part of the Wi-Fi password management policy, the network password was reset, and staff device was reconnected using the updated credentials. | Solomon Aladegolu |
| 2026-01-08 | Adanu Ayegba | Internet connectivity | resolved | As part of the Wi-Fi password management policy, the network password was reset, and staff device was reconnected using the updated credentials. | Solomon Aladegolu |
| 2026-01-08 | Alexander Ehanire | Internet connectivity | resolved | As part of the Wi-Fi password management policy, the network password was reset, and staff device was reconnected using the updated credentials. | Solomon Aladegolu |
| 2026-01-08 | Anthony Aneke | Internet connectivity | resolved | As part of the Wi-Fi password management policy, the network password was reset, and staff device was reconnected using the updated credentials. | Solomon Aladegolu |
| 2026-01-08 | Boluwatife Inaolaji | Internet connectivity | resolved | As part of the Wi-Fi password management policy, the network password was reset, and staff device was reconnected using the updated credentials. | Solomon Aladegolu |
| 2026-01-08 | Chiamaka Ogoh | Internet connectivity | resolved | As part of the Wi-Fi password management policy, the network password was reset, and staff device was reconnected using the updated credentials. | Solomon Aladegolu |
| 2026-01-08 | Emmanuel Nwaka | Internet connectivity | resolved | As part of the Wi-Fi password management policy, the network password was reset, and staff device was reconnected using the updated credentials. | Solomon Aladegolu |
| 2026-01-08 | Olanike Kolawole | Others | resolved | The ED, Madam Nike, reached out to request assistance with the setup of her digital screen. | Solomon Aladegolu |
| 2026-01-08 | Uzoma Nwagba | Hardware Technicals | resolved | The Alexa device was checked for latest firmware version. | Solomon Aladegolu |
| 2026-01-08 | IT Support Desk - Aladegolu Solomon | Email/Communication | resolved | A notification was received from the Admin team to set up a new laptop for Emmanuel Okechukwu. | Solomon Aladegolu |
| 2026-01-08 | IT Support Desk - Aladegolu Solomon | Email/Communication | resolved | A notification was received from the Admin team to set up a new laptop for George Tubolayefa | Solomon Aladegolu |
| 2026-01-08 | Jawahir Babanmallam | Internet connectivity | resolved | As part of the Wi-Fi password management policy, the network password was reset, and staff device was reconnected using the updated credentials. | Solomon Aladegolu |
| 2025-12-16 | Wuraola Odubiyi | Internet connectivity | resolved | HOA reached out to report that the internet connection was unstable. | Solomon Aladegolu |
| 2025-12-16 | Delight Nwafor | Hardware Technicals | resolved | The issue with the Delight laptop was escalated, and an engineer that was contacted confirmed that a screen replacement would resolve the problem. | Solomon Aladegolu |
| 2025-12-15 | Non-Staff | Others | resolved | ETVAC reported that they were unable to submit their payment request after completing the Vendor Payment Form. | Solomon Aladegolu |
| 2025-12-15 | Opeyemi Ayediran | Others | resolved | Mr Ope requested assistance with editing a document. | Solomon Aladegolu |
| 2025-12-12 | Delight Nwafor | Hardware Technicals | resolved | A user, Delight, reported an issue with her laptop screen, specifically displaying graphical anomalies (lines), with onset occurring this afternoon. | Solomon Aladegolu |
| 2025-12-11 | Asari Etuk | Email/Communication | resolved | Madam Asari requested that a PIN feature be enabled for all printing processes, ensuring that documents only print after the user enters the assigned PIN. | Solomon Aladegolu |
| 2025-12-11 | Wuraola Odubiyi | Others | resolved | The pictures on the Uhale device were configured to display sequentially, as requested by the HOA. | Solomon Aladegolu |
| 2025-12-10 | Wuraola Odubiyi | Others | resolved | HOA requested that the digital frames be configured. | Solomon Aladegolu |
Powered By EBIS