CREDICORP SERVICE HELPDESK
ISSUE LOG DETAILS
Current Filters:
| Date | Logged By | Issue Type | Ticket Status | Resolution Details | Resolved By |
|---|---|---|---|---|---|
| 2025-09-23 | Peter Esemuede | Others | resolved | HP StarVision Pro Monitor setup | Victor Theophilus |
| 2025-09-23 | Toyin Olaiya | Internet connectivity | resolved | She reported that the internet access was unstable | Victor Theophilus |
| 2025-09-23 | Beulah Lekwauwa | Hardware Technicals | resolved | She requested assistance with printing some documents | Victor Theophilus |
| 2025-09-23 | Wuraola Odubiyi | Others | resolved | She needed assistance with reducing screen brightness of the HP StarVision Pro Monitor | Victor Theophilus |
| 2025-09-19 | Imoh Usoro | Email/Communication | resolved | Mr. Imoh requested assistance in setting up and configuring auto-reply for the procurement shared mailboxes. | Solomon Aladegolu |
| 2025-09-19 | IT Support Desk - Aladegolu Solomon | Others | resolved | 31 headsets and 10 HP monitors were delivered, with some scheduled for setup. | Solomon Aladegolu |
| 2025-09-19 | Hossana Gani | Email/Communication | resolved | Mr Hossana equested assistance with photocopying a few documents | Solomon Aladegolu |
| 2025-09-19 | Sadiq Mohammed | Others | resolved | Sadiq requested assistance on how to mirror and extend his laptop display to the HP monitor. | Solomon Aladegolu |
| 2025-09-18 | Hossana Gani | Email/Communication | resolved | Mr Hossana requested assistance with printing some documents | Solomon Aladegolu |
| 2025-09-18 | Dorcas Okolo | Email/Communication | resolved | Dorcas requested assistance with printing some documents | Solomon Aladegolu |
| 2025-09-18 | Imoh Usoro | Others | resolved | Mr. Imoh requested assistance with uploading some folders to his Outlook OneDrive. | Solomon Aladegolu |
| 2025-09-18 | Wuraola Odubiyi | Email/Communication | resolved | HOA requested assistance with printing some documents | Solomon Aladegolu |
| 2025-09-18 | Hossana Gani | Hardware Technicals | resolved | Mr Hossana requested that the idea hub be set up in the meeting room | Solomon Aladegolu |
| 2025-09-17 | IT Support Desk - Aladegolu Solomon | Others | resolved | Olusola, the new staff member, asked how to use the stylus pen to sign a Word document. | Solomon Aladegolu |
| 2025-09-17 | Ziga Paago | Others | resolved | Ziga requested assistance with editing a live word document | Solomon Aladegolu |
| 2025-09-17 | Hossana Gani | Email/Communication | resolved | Mr Hossana requested assistance with printing some documents | Solomon Aladegolu |
| 2025-09-17 | Delight Nwafor | Email/Communication | resolved | Toyin requested assistance with editing an excel document | Solomon Aladegolu |
| 2025-09-17 | Elizabeth Faboyo | Hardware Technicals | resolved | Mrs. Elizabeth reported noticing some discoloration on her printout. | Solomon Aladegolu |
| 2025-09-16 | Elizabeth Faboyo | Hardware Technicals | resolved | Mrs Elizabeth requested that the idea hub be set up in the meeting room | Solomon Aladegolu |
| 2025-09-16 | Hossana Gani | Email/Communication | resolved | Mr Hossana requested assistance with printing some documents | Solomon Aladegolu |
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