CREDICORP SERVICE HELPDESK
ISSUE LOG DETAILS
Current Filters:
| Date | Logged By | Issue Type | Ticket Status | Resolution Details | Resolved By |
|---|---|---|---|---|---|
| 2025-10-14 | Ladi Amusu | Hardware Technicals | resolved | The IdeaHub experienced some echoing and interference during an ongoing meeting. | Solomon Aladegolu |
| 2025-10-14 | Emmanuel Nwaka | Email/Communication | resolved | Mr. Emmanuel requested assistance with printing documents | Solomon Aladegolu |
| 2025-10-14 | Anthony Aneke | Email/Communication | resolved | Mr. Anthony requested assistance with printing documents | Solomon Aladegolu |
| 2025-10-14 | Olanike Kolawole | Others | resolved | Ed Nike required assistance navigating a portal on her laptop. | Solomon Aladegolu |
| 2025-10-13 | Hossana Gani | Hardware Technicals | resolved | Mr. Hossana requested that the Idea Hub be set up. | Solomon Aladegolu |
| 2025-10-13 | Najma Goni | Others | resolved | Najma sought guidance because the Function (Fn) key on her system was enabled, preventing the use of the function keys. | Solomon Aladegolu |
| 2025-10-13 | Olanike Kolawole | Others | resolved | ED Nike requested assistance with her Alexa device. | Solomon Aladegolu |
| 2025-10-13 | Anthony Aneke | Others | resolved | Anthony requested that we begin setting up the Alexa devices using the newly created email. | Solomon Aladegolu |
| 2025-10-13 | Emmanuel Nwaka | Email/Communication | resolved | Mr. Emmanuel requested assistance with printing documents | Solomon Aladegolu |
| 2025-10-10 | Olusola Adetiba | Hardware Technicals | resolved | Mr. Sola requested that the Idea Hub be set up | Solomon Aladegolu |
| 2025-10-10 | Sussan Omiete | Others | resolved | Susan is requested assistance with setting up the new stylus for writing. | Solomon Aladegolu |
| 2025-10-10 | Adanu Ayegba | Others | resolved | Adanu contacted IT support regarding a malfunction with the MD's door remote | Solomon Aladegolu |
| 2025-10-09 | Elizabeth Faboyo | Hardware Technicals | resolved | Mr. Hossana requested that the Idea Hub be set up. | Solomon Aladegolu |
| 2025-10-09 | Hossana Gani | Email/Communication | resolved | Mr. Hossana requested assistance with printing documents. | Solomon Aladegolu |
| 2025-10-09 | Wuraola Odubiyi | Email/Communication | resolved | HOA requested assistance with scanning some hardcopies | Solomon Aladegolu |
| 2025-10-09 | Sadiq Mohammed | Email/Communication | resolved | Mr. Sadiq requested assistance with printing documents | Solomon Aladegolu |
| 2025-10-08 | Hossana Gani | Others | resolved | Mr. Hossana also requested that the Idea Hub be set up. | Solomon Aladegolu |
| 2025-10-08 | Emmanuel Nwaka | Email/Communication | resolved | Mr. Emmanuel requested that the Idea Hub be set up | Solomon Aladegolu |
| 2025-10-08 | IT Support Desk - Aladegolu Solomon | Internet connectivity | resolved | The primary service providers confirmed a cable cut, and repair work is currently in progress. | Solomon Aladegolu |
| 2025-10-08 | Peter Esemuede | Email/Communication | resolved | Mr. peter requested assistance with printing documents | Solomon Aladegolu |
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