CREDICORP SERVICE HELPDESK
ISSUE LOG DETAILS
Current Filters:
| Date | Logged By | Issue Type | Ticket Status | Resolution Details | Resolved By |
|---|---|---|---|---|---|
| 2025-10-03 | Imoh Usoro | Others | resolved | Mr. Imoh requested assistance with editing his email signature to remove his phone number before sending it out | Solomon Aladegolu |
| 2025-10-03 | Obiageli Ohakim | Others | resolved | Madam Oby requested walked for guidance on how to sign in to her Boox device. | Solomon Aladegolu |
| 2025-10-03 | Hossana Gani | Email/Communication | resolved | Mr Hossana reequested assistance with printing some documents. | Solomon Aladegolu |
| 2025-10-03 | Beulah Lekwauwa | Others | resolved | She requested assistance with scanning some documents | Solomon Aladegolu |
| 2025-10-03 | Jonathan Aderibigbe | Others | resolved | He requested that some files be backed up from his laptop to an external hard drive | Solomon Aladegolu |
| 2025-10-03 | Jonathan Aderibigbe | Others | resolved | The Type-C converter was tested on her device to confirm its compatibility. | Solomon Akintomiwa |
| 2025-10-03 | Aisha Abdullahi | Others | resolved | The Type-C converter was tested on her device to confirm its compatibility. | Solomon Akintomiwa |
| 2025-10-03 | Olanike Kolawole | Others | resolved | The ED was assisted in joining a Teams meeting on her laptop, and the meeting link was shared with her. | Solomon Akintomiwa |
| 2025-10-03 | IT Support Desk - Aladegolu Solomon | CCTV Cameras | resolved | The CCTV technicians were invited to repair the faulty cameras and install the new 32-channel DVR device | Solomon Aladegolu |
| 2025-10-03 | IT Support Desk - Aladegolu Solomon | Access Cards/Door | resolved | Access door technicians were scheduled for the installation and configuration of the new biometric devices for MD's door, First Floor, and reception. | Solomon Aladegolu |
| 2025-10-03 | IT Support Desk - Aladegolu Solomon | Others | resolved | All devices have been preliminarily set up to work exclusively with the organization's email, | Solomon Aladegolu |
| 2025-10-02 | Hossana Gani | Hardware Technicals | resolved | He requested for the IdeaHub to be setup for a meeting | Victor Theophilus |
| 2025-10-02 | Beulah Lekwauwa | Email/Communication | resolved | She requested assistance with scanning some documents | Victor Theophilus |
| 2025-09-30 | IT Support Desk - Victor Theophilus | Internet connectivity | resolved | There was no internet access even though no sign of down time | Victor Theophilus |
| 2025-09-30 | Hossana Gani | Hardware Technicals | resolved | He requested for assistance with scanning some documents | Victor Theophilus |
| 2025-09-30 | Beulah Lekwauwa | Hardware Technicals | resolved | She requested assistance with scanning some documents | Victor Theophilus |
| 2025-09-29 | Wuraola Odubiyi | Email/Communication | resolved | She requested for ED Nike's laptop setup to have an extended screen | Victor Theophilus |
| 2025-09-29 | Hossana Gani | Hardware Technicals | resolved | He requested for the IdeaHub to be setup for a Teams meeting | Victor Theophilus |
| 2025-09-29 | Emmanuel Nwaka | Others | resolved | He requested assistance with downloading an email attachment | Victor Theophilus |
| 2025-09-29 | Delight Nwafor | Hardware Technicals | resolved | She requested support to print some documents | Victor Theophilus |
Powered By EBIS